Joel Irizarry Email and Phone Number
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Senior Business Operations & Product Management ExecutiveA master operations and transformation leader able to steer organizational roadmaps to success. Expert in leading related projects, managing time, resolving problems, and meeting multiple deadlines in a fast-paced environment to deliver optimal outcomes. A profit catalyst with a potent mix of international business acumen, poised to add immense value by:- Evaluating performance across all areas of the business through metrics.- Deploying across the organization, working cross-functionally to solve some of our most difficult business problems, owning outcomes from start to finish.- Directing ownership over the production operations function to consistently drive operational excellence and cost efficiency. AREAS OF EXPERTISEOperations Management, Strategic Planning, Problem-Solving, Partner Relationship Management, Project Management, Product Management, Customer Service Management, Team Leadership, Data Analytics, Internet Banking, Team Building & Training, International Implementations Management, IT Process ImprovementKNOWLEDGE OF OTHER BUSINESS CULTURES: Worked extensively with colleagues in Japan, Australia, New Zealand, Western Europe, Latin America, and Mexico. LANGUAGES: Bilingual in English and SpanishINDUSTRY INSIGHTS: Banking, Stored Value Cards & Transaction Processing, Customer Loyalty & Incentives, Retail Sales, Product Fulfillment, Logistics, Customer Relationship Management404.200.7227 | joel.irizarry@gmail.com | www.joel-irizarry.com/#FinTech #Payments #Loyalty #BizOps #ProductManagement #ProjectManagement
Incomm Payments
View- Website:
- incommpayments.com
- Employees:
- 2514
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Senior Director Project Management And OperationsIncomm PaymentsDacula, Ga, Us
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Senior Director Project Management & OperationsIncomm Payments Jun 2024 - PresentAtlanta, Ga, UsManage Project Management and Operations team at inComm Healthcare
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Senior Director It Delivery ManagementIncomm Payments Mar 2023 - May 2024Atlanta, Ga, UsLead the business operations team within the IT delivery organization, an enterprise unit responsible for all IT projects, analogous to an enterprise PMO. Oversee the project intake and business analysis processes for all company projects requiring IT resources and direct a business analyst manager and three analysts. The primary mission is implementing efficient systems, processes, methodologies, and metrics for initiating IT project requests.SELECT ACHIEVEMENTS- Saved IT teams approximately 600 hours by establishing a unified project intake process via MS Project Online, enabling an efficient workflow processing over 250 project requests in 4 months.- Created and managed training processes for enterprise areas, improving intake methods, reducing scope creep, and generating analytics.
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Senior Director Of Product & OperationsIncomm Payments Jan 2020 - Feb 2023Atlanta, Ga, UsLed the loyalty and incentives organization operations team following a company merger, managing 79 members, with 14 direct and 65 contingent customer service reps via a third party. Served nine major clients, including four banks, in consumer loyalty. Post-merger, realigned the team structure to enhance business efficacy, improved vendor management by cutting excess costs, consolidating services, and elevated customer experiences. Introduced robust documentation, a JIRA ticketing system, and revamped product fulfillment KPIs. Also spearheaded the transition to a new loyalty travel platform.SELECT ACHIEVEMENTS- Consolidated multiple ticket platforms to Jira, improving client servicing, tracking quality, and boosting team productivity by 40%.- Saved the company over $300K annually by migrating the loyalty travel booking platform, developing vendor relationships, and managing contract renewals.- Cut vendor costs by $2M by collaborating with IT, accounting, and product management to develop and migrate Encore, a payment and consumer loyalty platform.- Improved transactional fraud risks and reduced annual costs by $200K by renegotiating the contract to launch Sift Science.- Restructured the team for business aligned functions, promoting career growth, setting objectives and key results (OKR), improving morale, and expanding promotion opportunities.- Launched an industry first consumer loyalty Apple Store, providing a unique shopping platform miming the in-store experience.
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Senior Director Of Product & OperationsIncomm Payments Feb 2014 - Jan 2020Atlanta, Ga, UsBuilt a cohesive team of product and operations managers to oversee a new line of business to distribute over 1,1k gift card products into 1,600 retail locations. Developed internal processes from zero to one to manage account establishment, purchasing, reconciliation, warehouse inventory monitoring, image assets approvals, and excess inventory management. Managed 14 direct reports.SELECT ACHIEVEMENTS- Directed the Live Gift Card business strategy, managing 1,100gift card products across 1K partners with an 80% retention rate while reducing inventory liability by $500K through a CRM database in QuickBase.- Amplified gross sales from $9M to $100M through strategic partnerships with product partners and retailers such as Sam's Club, BJ's, and Costco across 1.6K locations, implementing physical and digital sales.- Recouped over $1M in inventory and slashed losses by 70% by establishing partnerships and introducing management and disposal procedures for excess inventory.- Reduced onboarding time by 60% by implementing CRM tools and introducing a structured product management system to streamline operations.- Enhanced product quality assurance, and customer satisfaction, increasing NPS from 8.1 to 9.1 by incorporating Voice of the Customer surveys into the business strategy.- Spearheaded innovative business solutions and competitive strategies, earning a team-based award, and contributing to a $100M sales goal achievement.
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Senior Product & Account ManagerIncomm Payments Sep 2011 - Jan 2014Atlanta, Ga, UsTranslated the B2B and B2C gift card product roadmap into a strong value proposition and commercialized solutions for a market launch and expansion of a $35M gift card portfolio. Managed two direct reports.SELECT ACHIEVEMENTS- Established product vision and formal practices for successful launches at major retailers, including major retailers like Walmart, Best Buy, Target, and GameStop.- Used Voice of the Customer (VoC) insights, revenue forecasts, and competitive data to identify lucrative product opportunities across international markets, including Japan, Australia, Europe, Canada, and Latin America. - Drove marketing ROI, sales, and revenue growth by leading a top-performing client account through product re-branding and technology migration, providing strategic advice to Tier 1 partners such as Facebook, Hulu, EA, KingsIsle, and Garmin.
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Senior Information Technology Project ManagerIncomm Payments May 2007 - Aug 2011Atlanta, Ga, UsDeveloped the master project plan and executed the point-of-sale API technology integrations and product additions for international client engagement. Served as an international liaison, facilitating Spanish-English communications in Spain and Mexico while spearheading projects across 16 countries, including Japan, Australia, New Zealand, the UK, and Germany. Individual contributor role.SELECT ACHIEVEMENTS- Exceeded expectations with a successful and timely launch for 7/11 Japan and Apple, selling over 14k transactions on launch day, which progressively increased in the following days, demonstrating reliable transaction flow.- Enhanced client satisfaction among Spanish customers, including El Corte Ingles and Carrefour Spain, by acting as a Spanish-speaking project manager, which was acknowledged and appreciated by the clients.- Improved Apple's project management process by resolving key concerns and boosting efficiencies, leading to on-schedule launches and an employment offer from Apple.
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Project ManagerAt&T Jul 2006 - Apr 2007Dallas, Tx, UsDirected a skilled team of ten managers in migrating over 30K content files to the Vignette platform. Established efficient methodologies for tracking productivity and overseeing team members. Ensured AT&T management remained informed through detailed weekly status reports. Coordinated a training program to equip new and existing team members with the necessary knowledge and tools to accomplish daily goals.SELECT ACHIEVEMENTS- Created data reports, dashboards, and KPIs to measure team efficiency and throttle.- Trained and mentored all team members to maintain productivity and comply with strict content guidelines.
Joel Irizarry Skills
Joel Irizarry Education Details
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Columbia Southern UniversityGeneral -
Universidad De Puerto RicoComputer Science
Frequently Asked Questions about Joel Irizarry
What company does Joel Irizarry work for?
Joel Irizarry works for Incomm Payments
What is Joel Irizarry's role at the current company?
Joel Irizarry's current role is Senior Director Project Management and Operations.
What is Joel Irizarry's email address?
Joel Irizarry's email address is ji****@****omm.com
What is Joel Irizarry's direct phone number?
Joel Irizarry's direct phone number is (800) 484*****
What schools did Joel Irizarry attend?
Joel Irizarry attended Columbia Southern University, Universidad De Puerto Rico.
What are some of Joel Irizarry's interests?
Joel Irizarry has interest in Health.
What skills is Joel Irizarry known for?
Joel Irizarry has skills like Project Management, Process Improvement, Leadership, Strategy, Product Management, Product Marketing, Management, Team Leadership, Program Management, E Commerce, Web Project Management, Vendor Management.
Who are Joel Irizarry's colleagues?
Joel Irizarry's colleagues are Robbie Broach, Brandon Brown, Alvaro Espinoza, Gabi Stiggins, Mariama Diallo, Randy Kennison, Monica Epps.
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