Key Job Responsibility• Act as Subject-Matter-Expert and assist with technical and process related concerns and facilitate knowledge sharing with the team members and assist in any other businesses related to process subjects in resolving team issues.• Will become the team’s single point of contact for local finance team about specified process and will continue to perform existing daily and monthly tasks activities and other specific responsibilities of BTC Specialist.Daily and Monthly tasks activities• Supervise or prepare daily cash application and proper offsetting of Credit Note to Tax invoices, payment/s write-off and adjustments. Ensure unapplied and identified payments are timely action by working with the collection team, local finance team and business unit. Process or run XXC (Auto-invoice) OM-AR interface line and reconcile the tax invoice. invoice interface scheduling and fixing interface errors. Respond to inquiries from BU, Local finance and other GBS stream, and resolve issues.• Supervise or prepare process refund request from WFG (WorkFlowGen-system) and Monthly monitoring signed revenue grid and sending email to BU, FM & DM the revenue report. Prepare and present monthly SG Deck Presentation • Authorized Citibank Approver for ID & NZ countries and direct collaboration with business and local finance.• Supervise or prepare process month-end closing activities (AR subledger close process, accounting journal reports (e.g., WHT/VAT & Bad debts provision, WIP/UBR & revenue reports, HMF form 24 & 25, DSO report, AR monthly collection data, monthly sales trend or billing by customer/department, Deferred revenue, Receipts accruals & Adjustment journal entry).• Supervise or prepare balance Sheet accounts reconciliation (e.g., bad debts, WIP UBR, AR accounts, revenue's, APAR, Misc. recoverable, Accrued AR WHT, deferred, unapplied & unidentified accounts, trade receivable accounts, and long-term 3rd party retention accounts).

Customer Service• Registration of units and maintaining full details of unit owners, tenant/occupier details in the system.• Timely resolution of all of complaints, requests, calls, and enquiries received from owner/tenant and tower management.• Review all cheques - verifying accuracy (signatures, amount, issuer names, etc.)• Receives and responds to customer complaints on billings, meter readings and other customer service issue.• Track down owner/tenant with overdue bills and negotiate payoff deadlines and payment plans.Billing Operations• Verify and obtain accurate monthly meter readings in collaboration with technical team. • Analyzing monthly utility usage (RTH/KWH/MWH) and prepare utility/cooled energy invoice.• Initiate customer billing process to ensure correct and timely billing and mailing to residential, commercial, and retail properties including new registration and final bills.• Preparation of Cooled Energy monthly financial report (billing, collection, shares & aging/outstanding)• Analyze and calculate cooled energy tariff rate, capacity charge & Average bill.• Maintain and support good portfolio of the Tower Management/Client according to the contract.

• Prepared daily cash reports for upper management (Daily store sales operational activities for all stores in KSA (Riyadh, Dammam, Makkah, Madinah etc.)• Prepared monthly bank reconciliations, credit card reconciliation and month-end journal entries. (Ensuring all bank statements and credit card reports are proper; preparing monthly adjustment journal entries; reviewing bank listings; resolving discrepancies between recorded accounts payable transactions)• Responsible for daily reporting of cash balances, outstanding payments, and cash deposits.• Maintained online banking systems including account analysis, deposits, domestic and international wires, and ACH (Automated Clearing House) network transactions.• Maintained adequate cash balances for all bank accounts Process ACH and Wires as required for employees within the Accounting or Payroll Department.• And worked with all departments to provide accurate banking and cash related information.• Prepared and maintained documentation of transfers made to other Divisions within and out of the organization (store reports or invoices) for record accuracy.

Billing Operations• Maintain accuracy meter reading with collaboration with technician team.• Manage and ensure timely preparation of all bills monthly (utility-Electricity, Water, Monthly dues, and others).• Response all complaints or issue related in billing.• Response accounting/auditors’ queries in billing, collection, and outstanding discrepancies.• Manage monthly collection or payment allocation from owners/tenant.• Manage or Incorporate all owners/tenant information.• Responsible in move-out and move-in accounts, ensure document properly recorded. Admin Operations• Responsible for all function related to clients and coordinate or escalate complaints for all projects.• Provides confidential secretarial and administrative support for the principal executive or executives, include managing the schedule/calendar etc., handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate.• Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions on a range of specified issues; organizes and facilitates meetings, conferences, and other special events,• Update’s data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.• Monitors and coordinates accounting activities as appropriate and prepare internal reports for management; participates in budget planning and management, as required.• Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.• Conduct seminar for newly registration owners/tenant regarding utilities operation of all projects. • Prepare payroll for all site employees.