Build, customize, and support sales automation processes.Maintain and update online storesSupport Search Engine Optimization effortsIdentify business needs and build process automation using multiple platformsEvaluate software platforms to address business requirementsProvide technology support for internal systems, users, and infrastructureManage and support telecommunications systemsManage and support security and access systemsBuild and manage cybersecurity policies and disaster recovery processesIdentify provider platform managementSupport CEO and Director of Marketing in company initiatives

• Design, deploy and support small to large scale document imaging and secure file delivery systems in the cloud, on-premises, and hybrid environments.• Work with team members to improve internal processes and workflows.• Manage incoming tickets by handling them myself or distributing them to the best available resource.• Use advanced troubleshooting techniques to determine root cause issues and implement long term solutions.

♦ Office 365 Administration♦ Google GSuite Administration♦ NT-ware uniFLOW Administrator♦ Google Cloud Print Services♦ Manage Windows WSUS♦ PrintVision Managed Print Services♦ Canon and HP Printers and MFDs♦ Active Directory Administration♦ Group Policy Management♦ Mitel VoIP Application Suite♦ Synergy Student Information Systems♦ Skyward K-12 School Management Software♦ Destiny Inventory Management System♦ iOS and Android Application Support♦ Audio and Video Systems Configurations♦ Scripting♦ Sharepoint Ticketing System Template Customization♦ Business Workflow Analysis

♦ Assist the sales department with pre-sales support and training of all hardware and software solutions as well as conduct on-site needs analysis of customer environments♦ Document and track ongoing issues with specific equipment and segments of equipment to expedite problem resolutions and make recommendations on modifying standardized installation and maintenance procedures♦ Support multitier managed print services systems from both Ricoh and ECi♦ Create technical documentation for internal use and how-to guides for Metro Sales customers♦ Placed in the top 1% nationally on the Ricoh Prestige Test in 2014, 2016, and 2017.♦ President’s Club award winner in 2012 and was named a quarterly top performer in 2016, 2015, 2013, and 2012♦ Handle software and hardware installations, as well as provide network connectivity troubleshooting of Ricoh, Konica, Canon, and EFI imaging equipment♦ Manage the Network Connectivity Helpdesk to troubleshoot issues and answer questions over the phone, via email and using remote software utilities♦ Provide hardware and software training to Metro Sales employees and customers by conducting onsite visits and internal training seminars♦ Install, troubleshoot and perform system software upgrades on Fiery print controllers♦ Assist the full time IT Administrator for Metro Sales Inc. as needed♦ Print driver packaging and customization in both PCL6 and PostScript languages

♦ The only 2 time back to back recipient of the annual Reach for Excellence Award in company history in 2009 and 2010♦ Install Ricoh imaging equipment and software solutions♦ Provide network connectivity assistance and basic desktop support♦ Level 2 hardware troubleshooting to assist Field Technicians and Senior Technicians♦ Assist the Network Connectivity Helpdesk

♦ Provide preventive maintenance and troubleshooting of Ricoh imaging equipment rated at 45-135 pages per minute and single color Ricoh Priport press equipment♦ Train and assist Field Technicians as assigned by the service supervisor.♦ Consistently exceeded monthly productivity goals by maintaining a car stock effectiveness of over 93% and a first call effectiveness over 90%

♦ Perform preventive maintenance and troubleshoot issues with Ricoh imaging equipment rated at 45 pages per minute and less♦ Meet monthly productivity goals♦ Maintain an accurate and efficient stock of parts♦ Effectively determine and resolve any other customer concerns