· Supervise a staff of 21 for a 13-bay repair facility that has dedicated shops for Heavy-Diesel repair, Automotive repair, and a full-service Bridgestone/Firestone tire center· Manage various HR functions such as company payroll, bonuses, commissions, recruiting/hiring staff, new training program, and performance reviews· Create and manage marketing department to facilitate customer growth and retention· Increase new customer accounts by 30% resulting in P&L going from a $250k loss… Show more · Supervise a staff of 21 for a 13-bay repair facility that has dedicated shops for Heavy-Diesel repair, Automotive repair, and a full-service Bridgestone/Firestone tire center· Manage various HR functions such as company payroll, bonuses, commissions, recruiting/hiring staff, new training program, and performance reviews· Create and manage marketing department to facilitate customer growth and retention· Increase new customer accounts by 30% resulting in P&L going from a $250k loss to $80k increase within the first year· Develop and manage outside sales team to yield 56 new customer accounts· Conduct strategic planning & budgeting with executive team, resulting in a 10% decrease in labor expenses Show less

· Managed a team of 15 technicians and customer service representatives that serve a clientele base surpassing 26,000 annually· Exceeded yearly company sales goals by 10%; ranked in the top ten stores in the U.S. for total annual sales for the past decade. · Achieved annual profitability of 17% compared to 10% company standard· Developed and implemented a cross-training program that reduced labor costs by 8%, decreased cost of goods sold by 5%; and minimized customer waiting time… Show more · Managed a team of 15 technicians and customer service representatives that serve a clientele base surpassing 26,000 annually· Exceeded yearly company sales goals by 10%; ranked in the top ten stores in the U.S. for total annual sales for the past decade. · Achieved annual profitability of 17% compared to 10% company standard· Developed and implemented a cross-training program that reduced labor costs by 8%, decreased cost of goods sold by 5%; and minimized customer waiting time by 28%· Established work protocols that resulted in a 6% increase in quality maintenance and repair work· Restructured two company entities that were not meeting established business goals by implementing a management and staff training program, and revised purchasing protocols and inventory procedures Show less