We work at the intersection of tech and operations, helping small and mid-sized businesses fix operational bottlenecks and build innovative no-code software solutions. We specialize in business apps and automations. While our focus is on Airtable, Make, Noloco, Glide, Xano, and WeWeb, our approach is fundamentally tool-agnostic. Partner with us for projects or ongoing fractional support. Learn more at www.internyl.com. Internal Tools | Client Portals | Process Automation | Project Management | Business Apps | Business Intelligence

Leading the product development for an early-stage startup.

[Key Experiences]+ Innovator of the Year Award, 2023 + Oversaw R&D and implementation of 8 softwares within the business (with categories ranging from project management, database, automation, and form solutions). + Led and completed over 40 internal projects, all geared toward process improvement and internal systems designed to increase efficiency. + Developed partner relationships with key software companies utilized by the business. + Worked in tandem with multiple departments to create sales assessments for prospects, including pricing models.+ Designed and built internal applications to unify client-related data. Increased client scope visibility by large percentages. + Led extensive hands-on training to empower other team members in their new roles, as well as trained interns to provide them with a unique, formative, and valuable short-term experience. + Collaborated with department heads and other stakeholders to implement cross-functional processes and systems. + Built out documentation for operational processes, automations, systems, and tools. + Led the R&D and implementation for a company wiki and collaborated with department heads to unify company knowledge necessary for teams to work.

[Key Experiences]+ Routinely onboarded clients with Digital Marketing services including SEO, listing management, digital advertising, and much more. + Acted as a liaison between our clients’ internal POCs and the rest of our teams and vendors to execute on time-tight onboarding & ongoing processes. + Assisted our clients’ Marketing Directors with complex problem solving and strategic planning across multi-channel marketing campaigns. + Oversaw various administrative marketing activities (seasonal ad workshops, budget allocation for digital ads, SEO strategy in tandem with website builds, and more). + Contributed to the development of the Digital Marketing department infrastructure (processes, documentation, new systems, etc.) to accommodate the growth of the team, which nearly tripled in size.+ Led extensive hands-on training to empower other team members in their new roles.

[Key Experiences]+ Worked with store managers and supervisors to improve store processes and efficiencies. + Assisted with leading front-of-house drive-thru teams. + Assisted with leading back-of-house kitchen teams. + Addressed customer needs and issues through non-stop customer interaction.

[Key Experiences]+ Oversaw social content strategy for the school, keeping both strategic goals, branding, and key events in mind. + Managed social content scheduling through Sprout Social. + Assisted with social content creation, primarily photo assets.