• Manage cloud-based Clinical Trials Management System (CTMS) application. CTMS accommodates a diverse range of pharmaceutical studies. The application provides planning and tracking support for all aspects and phases of clinical studies. o Responsible for all aspects of change management including internal and external communications, User Acceptance Testing (UAT), end-user training, develop and publish training modules for all transactions in the applications, production support, and impact assessment. o Head training, coaching, and documentation for a team of 15+ system administrators. o Discovered and implemented over 250k in cost-saving initiatives. o Created and maintain system manual that provides system access/navigation/event dates/status calculations, reporting, and transactional instructions making it the most utilized system manual with over 12k views. o Creation of UAT scripts for the end-users, business administrators, and other systems that integrate into the TESLA CTMS cloud system.o Lead planning meetings and provide insight into what best practices to utilize.o Gather business requirements for the system. o Manage the post go-live defects for all releases of the system. Perform and document testing on defects.• Spearheaded WalkMe on multiple platforms companywide. Created in system smart walk-throughs which provides on-screen guidance on complex system transactions.o Coded and configured WalkMe and the ActionBot chat interface that end-users interact with for in-system training, automation for common requests, FAQ’s, and validation on data entry. o Perform requirement gathering on how WalkMe can train users and ensure data quality. • Veeva Vault eTMF, a cloud enterprise content management platform that integrates to TESLA. o Work with eTMF teams to collect requirements on how clinical trial milestone data should integrate to TESLA.o Create and facilitate the testing of Vault eTMF to TESLA integration.

Project Manager for the Clinical Trials Management System (CTMS) replacement project (from IMPACT to Tesla). Tesla uses SalesForce front end and utilizes an eClinical Data Warehouse Platform (eCDP) as the backend.

● Worked with clients to determine the requirements for the clinical trial website and backup phone system based on clinical protocols. Managed the internal software developers and validation teams to ensure the trial website and backup phone system met the clients expectations. ● Provide support on medical studies related to actionable outcomes for pre go-live activities participating in design study meetings. Part of a team of project managers, requirement analyst, the project team and engineers.● Lead the turnaround on troubled projects. ● Develop solutions/efficiencies on live study issues. Actively review Customer Care Operations’ calls on assigned studies.● Guided global teams and inter-departmental colleagues on study related issues. ● Responsible for delivery of study related documents to client within agreed timelines. Create call flow documentation as necessary. ● Lead client acceptance testing process. ● Manage the complete project amendment process. ● Update specifications and other study related documentation as necessary during maintenance phase of study. ● Responsible for live- study support activities including client contact. Liaise directly with clients on development and/or live study maintenance issues as needed. ● Actively perform Live Project Reviews to identify potential issues and highlight these to relevant internal departments or with the client as needed. ● Communicate with clients as necessary on any aspect of study. Attend investigator meetings as required. ● Provide support and training to new Project Managers and Associate Project Managers.

● Managed operationally strategic projects and programs, including the back-end development and launch of the company’s keystone product, the Ambulatory Cardiac Telemetry (ACT III) Medical Device, into the US market. ● Managed the development and launch of the Company's web-based clinical management solution which physicians use for enrolling, reporting, over reading and ordering of supplies for LifeWatch arrhythmia monitoring solutions. The website utilizes CSLA .NET version 3.0 framework and SQL server 2005 backend. ● Managed the development of LifeWatch Electronic Enrollment Processes which seamlessly transfers patient data to and from Electronic Health Records (EHR) and practice management systems via an HL7 interface to the Company's web-based portal. ● Successfully managed the redevelopment of the software suite, Totally Integrated Medical Enterprise (T.I.M.E.), in order to pass all required elements of scenarios 1 through 5 of the Certification Commission for Health Information Technology (CCHIT). The CCHIT certification program includes a rigorous inspection of integrated healthcare software solutions functionality, interoperability, and security according to precise testing methods.● Introduced Scrum Project Management Methodology to the company.● Developed, distributed and maintained LifeWatch’s Complaint Handling Systems (Visual Basic 6 front-end, SQL 2003 back-end) which was used companywide in order to gather and trend medical devices and service complaints from customers across the US. ● Performed company- wide internal audits in order to determine compliance with the US Food and Drug Administration (FDA) and Good Manufacturing Practice (GMP) Regulations. Played an active role in FDA and GMP audits.● Executed internal audits to assess company conformity to the Joint Commission Regulations (formerly JCAHO).● Firsthand experience with the FDA and the Joint Commission audits.

• Assisted directing and management of designated projects to ensure goals and objectives are accomplished on time, on budget, to scope, and to customer satisfaction. (3 major projects with a budget greater than $5 million dollars and 10 small projects with budgets of 100k or more). • Worked with internal banking clients and Project Management Office to establish project scope, roles and responsibilities, deliverables, work breakdown structures and detailed project plans.• Worked closely with the business sponsors and management, personnel from other departments within ABN AMRO and vendors to gather project related information and establish project milestones.• Obtained cost estimates for enhancement projects for Senior Management.• Wrote project reports and documents according to ABN AMRO’s project methodology including meeting minutes, work breakdown structures, issued logs and periodical status reports.• Created maps used in the field to established power sources above ground and underground throughout suburban Chicago.• Produced maps are used for emergencies during power outages and as guides for employees of Commonwealth Edison.

Responsible for the execution of the Project Accounting System for the North American Midwest geographic region; Ohio, and Canada using PAS Oracle 11i for tracking and monitoring accounts. Clients include GM, GE, Abbott Labs, Unisys, and Forsthye.Acquired critical levels of understanding and comprehension of analysis of revenue recognition and customer invoicing.Responsible for tracking services performed which adequately reported earning/revenues generated and monitored revenue for the particular client. Responsible for the allocation of resources for each project. Facilitated with project managers to resolve issues such as revenue or resource discrepancies.Created training and flow presentations to train Project Managers and Project Coordinators. Skilled in PowerPoint for effective delivery presentation.Created and implemented quarterly financial reports. Captured time and expenses as related to deliverables.Supported opportunity resource management and knowledge management.

Utilized Oracle Small World 3 GIS applications.Member of the Final Map Production team responsible for quality assurance and the finalization of utility map products for Commonwealth Edison field employees.Interpreted electrical operating maps; converted CAD files into Oracle Small World 3 GIS for the development and analysis of electrical utilities GIS to produce maps.Created maps used in the field to established power sources above ground and underground throughout suburban Chicago.Produced maps are used for emergencies during power outages and as guides for employees of Commonwealth Edison.