• Independently managed approximately 450 car dealership accounts across Ontario.• A first point of contact for dealers needing assistance with new products, software updates, training, troubleshooting, billing inquiries, product information, account history, etc.• Improved customer satisfaction by offering creative and quick solutions to problems while deescalating tensions and minimizing cancellations.• Exceeded monthly and yearly sales targets while providing customers with useful products and suggestions for their business.• Maintained communication and professionalism with third-party companies while providing both solutions and support to mutual clients.• Collaborated with various teams to develop and implement more streamlined and effective company processes.

• Cold called prospective buyers while providing assistance and options to sub-prime customers.• Assessed pay stubs, bank statements, credit reports, and other financial documents.• Completed budgeting and financial plans for potential customers while conducting customer interviews, credit reviews, and financial negotiations.• Educated customers on vehicle features and service offerings.• Exceeded sales target; 6 deals per month in less than 5 months from the start of employment.• Recognized by management for providing exceptional customer service.

• Managed, trained, and motivated a team of 10+ employees• Collaborated with store manager to develop strategies for achieving monthly sales and occupancy targets.• Delegated daily tasks to team members while mentoring staff on how to reach their daily sales goals.• Ensured vehicles are on-site, on-time, cleaned and suitable to customer’s preference.• Provided vehicles to local body shops/car dealerships and accommodating their customers in need while assisting in customer pickups and drop-offs.• Sold upgrades, insurance, and road-side assistance to ensure maximum profitability.• Met with and signed new corporate accounts for negotiated rental agreements.• Maintained and repaired damaged vehicles while growing the branch’s fleet.

• Communicated effectively via email and phone before setting an appointment.• Helped qualified applicants by explaining benefits information to ensure an educated selection.• Reached sales target of 1 sale per month.

Selling advertising in trade publications.