Joel Luong Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Team Leadership & Mentorship: Lead and mentor the Bugfixing and Feature Development team, providing technical guidance, support, and feedback to ensure high-quality deliverables for Daymap. Design and manage virtual network infrastructures on Azure, and collaborate with support and management to align project requirements and technical constraints.• Bug Management & Fixing: Oversee the logging, reviewing, and prioritising of bugs within Azure DevOps. Manage critical bug fixes, ensuring timely deployments and training support staff on quick fix processes.• Feature Development: Lead the development of basic features for Daymap, from design to deployment, ensuring alignment with business needs and maintaining high standards of quality. Oversee the integration of new features into the existing Daymap environment for a seamless user experience.• Patch & Release Management: Build and deploy patches and releases for Daymap, ensuring they meet quality standards. Maintain release notes, version numbers, and include necessary help files. Prepare release deployment materials, including on-prem files for support teams.• Azure DevOps Pipeline Management: Maintain and monitor the development environment across all dev/build/patch/release/demo sites. Enhance and automate build pipelines for testing across different configurations, including school creation and demo data. Manage on-prem to cloud migrations for seamless transitions.• Code Review & Risk Management: Conduct code reviews, identify technical risks, and ensure best practices are followed. Provide feedback to enhance project outcomes and drive continuous improvement.• Efficiency Improvements: Review and analyse logged exceptions and long-running SQL executions, providing insights for ongoing improvements. Implement strategies to enhance the efficiency and performance of our hosted platform.

Melbourne, Australia

• Analysing and designing software and systems to meet business requirements• Writing, updating, reviewing, documenting, debugging and testing software programs to meet the defined business requirements• Designing, implementing and maintaining custom SQL data sources by gathering and analysing client requirements• Identifying bugs in existing codebase, create bug reports, fix bugs and participate in code reviews and testing to ensure good quality of code• Performing investigative research and learn new mobile technology and platforms for further development of mobile products• Investigating and fixing technical issues that are faced by clients remotely• Corresponding with clients via phone or email to provide advice and/or guidance in technical matters related to the product• Installing, configuring and upgrading software product on client’s server remotely

Melbourne, Australia

• Identify and fix bugs in Arduino Uno using NodeJS, Johnny-Five IoT Platform.• Design, implement and maintain SSRS reports and Epicor ERP.

Melbourne, Australia

• Organising files, preparing documentation and maintaining filing and accounting systems (MYOB).• Maintaining and develop the clients’ websites using WordPress.

Melbourne, Australia

• Analysed the current department policies and procedures, and design and implementation of new system based on the analytical findings, while maintaining the integrity of the current system.• Reviewed the current system and analyze clients’ needs, model system requirements, prepare questionnaires for clients to clarify functional and non-functional requirements for the new system• Created the new system to train and support members to help their business grow online.

Diploma Of Information Technology, Computer Technology, 3.875/4

Bachelor'S Degree, Software Technology, 3.375/4

Professional Year Program, Professional Year In Ict

Highlights Australian business environment and Professional Development

Master'S Degree, Data Science