Joel Mathew Email and Phone Number

As a Customer Success Manager (Partnerships) at Whatfix, I work with the world's leading enterprises to deliver value through digital adoption solutions. I manage multiple accounts, negotiate contracts, and ensure customer satisfaction and retention.With a background in project management and a certification in UX design, I leverage agile and waterfall methodologies to execute and monitor complex projects, involving cross-functional teams and stakeholders. I also apply design thinking principles to understand customer needs and create user-centric experiences.I am currently pursuing my MBA degree at Indian Institute of Management, Kozhikode, where I am honing my skills in business strategy, leadership, and innovation. I am passionate about learning new things and exploring new opportunities in the digital space.My goal is to drive success and foster strong partnerships with my clients, colleagues, and collaborators, by delivering value, quality, and excellence. I am always excited to take on new challenges and solve problems creatively.