Joel Modibedi Molefe Email & Phone Number

Johannesburg Area, South Africa

PlanningOrganizingStrategizingCoordinatingSales and Marketing

Bryanston

• One on One Discussion with Each Team Member• Weekly Meeting with the Full team• Daily Start-up meetings• Feedback meetings with Line Manager• Stats of the team• Quality evaluations and coaching on at least 5 calls per Team member• Documents to be discussed in weekly feedback sessions• Schedules• Report on shifts, absences and action taken• SUBMIT MONTHLY REPORT ON THE FOLLOWING:◦ Leave taken for the month and planned for the next month◦ Gross check with totals from HR where leave balances◦ Great services of the team◦ Type of enquiries handled◦ Management of budget (TELEPHONE COST AND STATIONERY)◦ Schedule for shifts for the next month◦ Submit KPA forms and action plans◦ Submit training report on who was trained on what for previous month as well as the training in planned for next month

To investigate potential high risk customers in terms of the Group Minimum Standards for customer acceptance. A detailed analysis and investigation is required to be performed by confirming customer details and searching various public websites for information regarding and/or relating to these customers. A recommendation is to be made to senior management regarding the customer's risk status and an annual review to be performed if relationship is to be continued.

Johannesburg Area, South Africa

• Overseen 17 staff members in an Outbound Collections environment • coach, have one on one's, provide feedback to my team • provide stats on performance daily • Overseen our delinquent book, 0 to 2.99 months in arrears. • Dealt with inbound and outbound queries. • liaised with internal and external customers offering various payment options • assisted the Cradle to Grave project to compile stats and strategise • Made provision for overtime work or extra work should the need arise.

Johannesburg Area, South Africa

Telephonic, fax and e-mail collections via the various collections mediums. Focusing on minimizing the roll rate of potential non-performing loans with the emphasis on customer retention, education and rehabilitation through effective and efficient collections skills. Assisting the team leader with E20 & F20 State Accounts

Johannesburg Area, South Africa

To minimise risks by scrutinising compliance documents and detect any fraudulent activity and institute necessary action. To minimize risk and operations loss by effectively and carefully scrutinizing all compliance documents to detect any fraudulent activity and institute the necessary action

Programme In Forensic And Investigative Auditing

Activities and Societies: Group Study

National Higher Certificate In Banking Advisory Service, Banking And Financial Support Services

Diploma In Accounting And Financial Computing, Accounting And Finance

Activities and Societies: Extra Mural Activities

Matric Certificate, Accounting

Accounting Biology Business Economics Economics English Vernecular

Advanced Course In Entrepreneurship

Peak Performance Toolkit Developing a Strategy Human Resource Communication Skills Finance Funding Business Brand Identity Business Ethics.

Foundation Course In Entrepreneurship

Certificate, Digital Communication And Media/Multimedia

Activities and Societies: GOOGLE DIGITAL SKILLS FOR AFRICATHE FUNDAMENTAL OF DIGITAL MARKETING