Joel Morace Email & Phone Number

Fort Worth, Tx, Us

Dallas-Fort Worth Metroplex

In this capacity, I supervise teams collaborating with a swim shop with a focus on ensuring high-quality customer experience and generating maximum profit. I build productive relationships with both parents and coaches by delivering personalized services. I support teams in sales efforts, including prospecting, signing, sales handling, VIK needs, and order delivery. I boost business growth and achieve sales goals and service targets by maintaining relationships with customers and the community.Highlights in this role include:➜Served as an individual representative and took charge of a newly created territory with 9 states, including SD, TX, NM, CO, OK, KS, NE, AR, and LA.➥Managed multiple accounts from neighborhood summer leagues to regional swim clubs and D1 College swim programs.➥Increased number of sponsorship teams within the territory from 16 to 86 and increased the number of athletes from 1K to 8K.➜Achieved long-term success through exceptional service delivery, product quality, brand recognition, and innovation while serving as a go-to resource for younger representatives and supporting outfitting efforts without disparaging competitors such as Arena or Speedo.

Dallas/Fort Worth Area

I started working as a Territory Manager in the parks and recreation division to manage multiple states. I collaborated with municipalities to meet sports equipment and apparel requirements for local leagues. I conducted training sessions for +1K field sales professionals with a focus on increasing their comfort and skills in selling swim products. I negotiated favorable vendor contracts and engaged with competitors to secure improved deals.Highlights in this role include:➜Utilized swim background and delivered insights for swim-related ad while identifying opportunities for market and revenue growth.➥Prepared PowerPoint presentation to outline swimming market's potential, including demographics, average income, swimmer expenditure, and 5-year projections.➥Delivered presentation, which led to the realization that company only tapped a fraction of swim market's potential (beyond apparel).➜Achieved 215% increase in total annual sales and grew revenue from $6.5 million to over $14 million in just 3 years within the position: individually generated annual sales of over $1 million to key accounts.➜Developed new marketing tools, including '5 Questions with Coach' interview and innovative vendor product release Zoom presentations, which successfully extended to other sports within BSN.➜Pioneered a specialized rewards system exclusively for swim teams and incentivized business by offering substantial benefits based on performance: swim teams enrolled in this program collectively contributed to nearly $1 million in annual sales.➜Recruited Olympic Medalist Jessica Hardy (latterly promoted to a managerial position upon my departure), pursued Hardy for expertise in coaching clinics, and subsequently transitioned into a business development role.➜Mastered the fitting of Tech suits (think Olympics - must be fitted to athletes) from all swim brands, essential for athletes' peak performance.

Irving, Tx

I was appointed as a Director in early stages of start-up to spearhead customer service operations while serving as a key member of initial team of 7 to 8 employees.Highlights in this role include:➜Supervised a dedicated team of 3 customer services representatives to manage day-to-day in bound phone calls and emails.➜Established a new program that created a comprehensive roadmap from the conclusion of the sale through the initial year for all new accounts, including precise timelines for follow-up and engagement.➜Improved customer retention by 15%.

Irving, Texas

I initially joined as a Representative with a distinctive approach and focused on developing relationships with associations and larger, multi-unit groups rather than pursuing a high volume of cold calls. I promoted to the Director position for delivering outstanding results and exceeding expectations in all areas of business development.Highlights in this role include:➜Developed strategic partnerships with app developers and encouraged them to utilize SignaPay as their preferred merchant processor with applications, which resulted in noteworthy successes.➜Closed 20+ accounts a month, closed +30% of leads (100% higher than industry average), and received ‘Sales Person of the Year’ for FY 2014.➜Evaluated merchants’ goals to determine processing channel and assisted business merchants in evaluating credit card processing needs.

I prospected and engaged with a diverse clientele from dry cleaners to plumbing companies with a focus on securing credit card transaction business. I received multiple ‘Sales Person of the Month’ awards for meeting account management targets.Highlights in this role include:➜Secured 18+ new accounts per month and achieved 25% closing ratio (industry average: less than 15%) with an average of $1200 a month margin on new accounts.➜Achieved an outstanding 98% client retention rate on new accounts and surpassed the industry standard of 70%-75% by assisting clients with their statements and establishing a foundation of trust and transparency.

• Achieved 200% over goal for business solutions, profit and loan volume for branch • Lead district in loan volume production • Referred over $2 million dollars in new mortgage loans • Worked closely with partners from Relationship Management, Payroll and Merchant Services to increase company’s total market share

Managed team of 9 tellers • Increased sales per full time employee from 1.46 to over 3.25 • Increased “perfect 5” customer scores from below 70% to over 90% • Managed operations for branch that lead to over 95% scores on annual compliance review

Promoted from Credit Manager to Senior Credit Manager to Assistant Manager to Store Manager in span of 16 months • Managed branch with over $35 million in receivables • Generated loan business from internal leads • Managed team of 5 employees • Trained staff on customer service, operations and administration • Led store district to top district in the company for ancillary insurance products in 2007 • Increased insurance numbers across the board after taking over captainship for district HONORS/ASSOCIATIONS USMC Combat Water Survival Instructor Awarded sales person of the month five times while with Encore

Education record

General studies with a Business Management Focus

Education record

Education record