Joel Mueller Email & Phone Number

Lincoln, Nebraska Area

• Assisting institution contacts, students, Regional Vice Presidents and Customer Relationship Managers with changes, issues, questions and concerns in regards to their payment plans, refunds, online payments, students and marketing materials• Developed a more technical understanding of the QuikPAY and Enterprise systems• Finding inefficiencies and suggesting new processes with current day to day responsibilities so improvements can be implemented and workflows can be streamlined• Servicing many R1 institutions to meet their staff and their student’s needs, many times in specific timeframes• Working with Project Managers with new implementation of institutions or products for current institutions

Lincoln, Nebraska Area

• Assisting school contacts with changes, questions and concerns in regards to their payment plans, students, and marketing materials• Working with current processes to make improvements and also suggesting new processes to streamline workflows• Testing and creating documentation for new processes or upgrades• Working with institutions and migrating them from Legacy to Enterprise • Worked with retention team to develop new ways that we can retain not only our current schools, but also our employees• Helped with Training Team to train new Account Managers • Worked as a team member on several projects including new Enterprise functionalities and new or enhanced Legacy functions

Lincoln, Nebraska Area

• Provide customer service for families with questions pertaining to payment agreements• Assist families establish payment plans and with other questions pertaining to their agreements• Perform research banking • Communicate with schools and families to solve problem agreements• Answer incoming emails and chats with questions regarding families payment agreement and aid applications• Helped train on TMG1 for HE and K12, TMG2, QuikPAY, and Grant & Aid• Review and perform callback eForms from the 24/7 representatives

Lincoln, Nebraska Area

• Process monthly account lists within the prescribed deadline• Monitor accounts receivable to ensure account is in good standing• Review and/or research accounts for accuracy• Receive incoming calls from customers, case workers and various State officials with questions or concerns about their accounts• Assist costumer’s in setting up payment arrangements• Process letters and other notices to inform customers of account delinquency• Interpret and apply State and federal rules, regulations and laws• Receive and post payments accurately to accounts• Issue client benefits