Joel Mueller Email & Phone Number

Lincoln, Nebraska Area

• Assisting institution contacts, students, Regional Vice Presidents and Customer Relationship Managers with changes, issues, questions and concerns in regards to their payment plans, refunds, online payments, students.
• Developed a more technical understanding of the QuikPAY and Enterprise systems
• Finding inefficiencies and suggesting new processes with current day to day responsibilities so improvements can be implemented and workflows can be streamlined
• Servicing many R1 institutions to meet their staff and their student’s needs, many times in specific timeframes
• Working with Project Managers with new implementation of institutions or products for current institutions

Lincoln, Nebraska Area

• Assisting school contacts with changes, questions and concerns in regards to their payment plans, students, and marketing materials
• Working with current processes to make improvements and also suggesting new processes to streamline workflows
• Testing and creating documentation for new processes or upgrades
• Working with institutions and migrating them from Legacy to Enterprise
• Worked with retention team to develop new ways that we can retain not only our current schools, but also our employees
• Helped with Training Team to train new Account Managers

Lincoln, Nebraska Area

• Provide customer service for families with questions pertaining to payment agreements
• Assist families establish payment plans and with other questions pertaining to their agreements
• Perform research banking
• Communicate with schools and families to solve problem agreements
• Answer incoming emails and chats with questions regarding families payment agreement and aid applications
• Helped train on TMG1 for HE and K12, TMG2, QuikPAY, and Grant & Aid

Lincoln, Nebraska Area

• Process monthly account lists within the prescribed deadline
• Monitor accounts receivable to ensure account is in good standing
• Review and/or research accounts for accuracy
• Receive incoming calls from customers, case workers and various State officials with questions or concerns about their accounts
• Assist costumer’s in setting up payment arrangements
• Process letters and other notices to inform customers of account delinquency