Joel Oller Email & Phone Number

Taunton, Massachusetts, United States

• Selling and servicing a dedicated account base within a given region via outbound calling activities.• Stay current on market trends• Attend weekly/monthly sales meetings• Maintain networking sources to identify new customers.• Develop and maintain a current customer profile.• Proactively call and communicate into target markets.• Develop a strong knowledge base of all products, the markets we serve, and our overall business strategies.• Provide feedback to Sales Management on competitive activity and success of marketing programs.• Develop a solid understanding of the competition and their brands and programs.• Other duties as required.

Taunton, Massachusetts, United States

- Receiving high volume of product deliveries at different accounts throughout the assigned territory- Distributing and stocking product in customer accounts as needed- Enhancing visibility of shelves, displays, windows, cold boxes, and counters, according to merchandising standards- Build relationships with key account stake holders, managers, owners- Successfully and creatively execute specific brand displays according to division needs in small and large quantities using floor space, end caps, racks, and barrels - all while dominating retail space- Work with sales representatives and account leadership to ensure proper inventory of products across the store- Execute price surveys by taking photos of all shelves, while assuring eye level visibility of Division specific brands- Use excel to track accounts and weekly/monthly quantitive display goals- Constantly look for opportunities for improvement to best promote, market, exhibit company / division brands- Share brand/product knowledge, including pricing and current deals, while establishing and maintaining rapport with account leaders- Serve as team leader, providing coverage outside of the typical territory to cover business needs- Propose, implement, monitor brand marketing plans and inventory, to maximize division sales

Massachusetts, United States

Greater Boston Area

- Assist patients, families, staff representatives, and other departments in the appropriate coordination of requested hospital support services and activities- Responsible for a high volume of incoming complaints or patient/family needs via telephone or walk in- Receive and enter incoming cases regarding patient/family needs, concerns or complaints. Triage calls to appropriate department and center staff- Assure patient/family representatives are immediately contacted for urgent needs- Assist with management of the department's database. Enter and update data regarding incoming or existing cases, and assign each case to appropriate patient representative as necessary- Provide notarial acts/services for patients and families upon request- Provide concierge services for patient/families searching for hotel, transportation, or parking accommodations- Serve as a translator for Spanish speaking families as needed

Greater Boston Area

- Perform administrative duties under general supervision. This includes but is not limited to, answering and redirecting telephone calls, faxing, copying, filing; maintaining communication with department personnel as needed- Schedule, register, check-in patients for appointments/procedures- Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed- Ensure all billing/fiscal information is completed and submitted upon visit, including collection and daily reconciliation of any co-payments- Assist with training and orienting staff as needed, provide cross coverage as needed.- Assist with special projects as directed, follow HIPAA guidelines for the management of patient privacy and confidentiality- Perform as a translator for Spanish speaking patients as needed- Communicating with hospital support service departments to request needed services.- Other duties, as assigned

Greater Boston Area

- Act as the point of reference for residents/guests who need assistance or information and attend to their wishes- Understand residents' needs and provide them with personalized solutions with the upmost courteous customer service- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations- Handle inbound/outbound phone calls, make reservations, arrange transportation, receive and distribute messages or mail/packages

Cambridge, Ma

- Provide Administrative and Events support for the Center’s Director; support planning and logistics for CBMM events- Coordinate department events, luncheons and meetings; first point of contact for guest or vendor inquiries- Update CBMM website with information on speakers and special events; on-site lead working with colleagues on event set-up and break-down- Provide office support by managing day to day office duties; answered phone calls, voicemails, and emails from internal and external customers/vendors, and colleagues; monitor supply inventory for the department- Request estimates/quotes from outside vendors such as restaurants or hotels; responsible for guest/staff reservations, tracking event attendance

Cambride, Ma

- Serve as the front-line person receiving all building request and reported calls- Process and act as liaison for work order and equipment repair completion- Answer phone calls, voicemails, and emails from internal and external customers with facility-related issues- In collaboration with the Facilities Administrator, review maintenance work and equipment repair requests determining required action steps, and notifying the MIT Facilities Department, building management company or equipment vendors as appropriate- Coordinate shutdown activities within the building 46 community via the use of the shutdown database

Greater Boston Area

- Utilize SharePoint/Service Manager for incident/documentation management in a knowledge-based FAQ environment- Assign tasks/build reports to gauge the metrics of tickets being closed- Work with multiple teams throughout Fidelity's IT department to assure tickets being escalated to the correct division

Greater Boston Area

- Acted as temporary Administrative Assistant - Maintained supply inventory- Work order process and dispatching, overseeing tenant inquiries- General building cleaning/maintenance

Greater Boston Area

- Answered and re-directed 20-40 phone calls each day- Scheduled and canceled appointments, and reviewed and replied to client/patient emails- Organized 100-200 files numerically and alphabetically twice a week- Basic entry-level administrative support

Bachelor’S Degree, Project Management

Information Technology

- One year career-development program comprised of college-level courses, professional training, and a six-month professional internship.

High School Diploma