I've been working in a freelance capacity with BLEND Localization - GM Voices to document, edit and cleanup IVR audio in a variety of languages, audiobooks in German and edited audio dubbing, phrase syncing, subtitling on corporate video and numerous skills for localization video projects.I've also done directed IVR recording sessions with talent and clients and I've been a script coordinator on a few projects as well.

I officially started this company in 2020 but I've been working in this the computer repair and technology industry since 2008.As with most businesses, you tend to pivot and moving locations, in the middle of a global pandemic didn't make things any easier. But if someone reaches out who needs help with their technology, I'm more than happy to provide the Hello Repair experience :)

I've been running my own YouTube channel since 2008 where I've undergone a few rebrands until I landed on my current name "Joel Peters".● Regularly researching, scripting, filming and editing of videos● Understanding audience and demographics● Keyword tagging and SEO experience● Technical content writing skills turned into fun videos● Thumbnail creation● Marketing and word of mouth advertising, using existing social media● Livestream planning, broadcasting and on the fly adjustments● Captivating an audience with engaging copy and scripts

● Working with an extensive clientele who require computer and tech troubleshooting. ● Formatting Hard Drives and Deploying Windows and Linux.● Building custom computers to client specifications.● Laptop maintenance installation● Printer troubleshooting and maintenance.● Smartphone and tablet repair and software wiping.● RDP troubleshooting with a wide variety of tools such as Team Viewer, LogMeIn and Parsec

● Helped create a Point of Sale pin reset page mockup for the Shopify Help Center using Chrome Dev Tools & HTML. This resulted in a widely requested feature that’s now live on the POS app, and has reduced support debit.● Answering questions about proper UI/UX on merchant’s stores and using context gathering to tailor theme suggestions to their business needs● Reducing the churn rate of merchants, while promoting the latest Shopify features to new merchants● Educating merchants on technical terms in easy-to-understand language● Solving complex problems efficiently with abundant resources and team support ● Finding and tailoring solutions to best match a merchant’s business needs● Personalizing merchant success through multiple support channels● Working with key team members to help develop a Senior Retail Specialist role

I've ran multiple small Twitch channels from 2011-2021, with a break in 2018 until 2020.Designed and executed daily video streamcontent on Twitch.tv for a follower base of 1,270.Edited and published weekly video content toYouTube and other social media outlets resultingin an average 10% channel growth MoMReached a peak of 158 concurrent viewers with a regular average of 17 concurrent viewers.Reached a max of 34,690 views in March 2018.Graphic design, promotional marketing, social media management and broadcasting experience over 10 years.

Responsible for simultaneous, efficient remote repair sessions with Geek Squad clients.• Consistently reaching 89% Net Promoter Score with excellent client satisfaction.• Reduction of churn for all clients• Quick assessment of repair and deployment on all remote sessions• Working through Challenge and Change in a fast paced break-fix environment

Billing and technical support agent● Consistently hitting statistical metrics with a 95% KPI rating● Reduced churn rate for tenured clients, addressing all client concerns.● Assessing delinquent client accounts and providing realistic payment planswith a 10% failure rating.● With 2 days of training, able to sell over 30 phones during Black Friday 2019.● Mentoring and inspiring 5 team members in areas they've struggled with.

● Working with team members to keep the store running efficiently.● Going the "extra mile" with a 95% satisfaction rating.● Unloading over 50lb's of produce regularly.● Nightly filling and rotating of produce, to cut down on shrink.● Implemented an organizational system for more efficient work.

I showcased product demos and sold cutlery to people in my network for 2 months.This consisted of cold calling and word of mouth advertising.

I started out by working as a banquet server and expressed interest in bartending events. Overtime this branched out into the Alcohol Service Monitor position where I worked directly with security to keep minors and intoxicated people out of the casino, racetrack, beer gardens and other places where ID was required for liquor consumption.