Joel Pichardo Email and Phone Number

• Assist in the day to day operation of the Salon vault.• Conduct the daily opening and closing procedures and comply with all Security requirements.• Accurately record and reconcile incoming and outgoing merchandise to and from the vault.• Display and exercise merchandise organization skills per product range in the vault area.• Establish proper knowledge of jewelry and timepiece collections and inventory and how to search for these items efficiently.• Act as a reliable back up and develop communication with Salon staff.• Operate in compliance to HW policy and guidelines.• Conduct and assist with vault counts at least twice daily and comply with current and future inventory reconciliation procedures.• Perform monthly physical inventory of merchandise.• Responsible for signing merchandise in and out of the vault and reconciling inventory daily.• Maintain a concise and accurate daily reconciliation system as per HW guidelines. • Assist with inventory reconciliation requests in Harry Winston and Swatch Group inventory systems.

•Inventory Control - proper movement of product in/out of boutique including but not limited to shipments, transfers and consignments•Execution and understanding of all POS procedures to both support the sales team and insure audit compliance•Boutique Shipping - proper understanding and execution of all brand guidelines regarding shipping and receiving policies•Merchandising Responsibilities - weekly communication of stock needs, replacement of missing visuals, active participation in daily store set up/ pulling of showcases and visuals as well as daily replenishment of under stock.•Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, Help Desk, etc. as needed.•After Sales Service, as needed – registration, processing and collection of both stock and client repairs as well as management of anomaly reporting and monthly inventory/reconciliation of all repairs.•Understand and comply with security and operational procedures (i.e. POS, cash handling, product handling, inventory control, etc.).

• Analyze and distribute E-commerce orders from our various selling outlets• Liase with Customer Service to clarify shipping schedules• Insure proper documentation, including transit documents and customs clearances, exists for shipments• Troubleshoot order flow and aid in processing• Work between Production and Customer Service to facilitate positive customer experience• Plan and execute daily receiving, picking, packing and shipping activities

Receive shipments and ensure both quality and quantityTrace, track and expedite purchase processesCreate and maintain contact with vendors and customers to ensure timely delivery of goodsInteract with third party logistics service providersEnsure accuracy of all inventoriesMaintain communication with warehouse staff to ensure proper working order

Directed oversight for the daily management of store in accordance with company policyAchieved and maintained a high level of associate management through effective leadershipProvided efficient customer service in meeting customers' needsTrained employees on all aspects of job functionCoached employees on key areas including conflict resolutions and project development