Consistently provide outstanding customer service to an average of 20-30 campus users per day through various communication channels including: phone, email, and in-person interactionsMaintained smooth operation of equipment and software through 1 of 5 campus computer labs while strictly enforcing lab policies and regulationsQuickly developed an understanding of the ticketing system used for every user interaction/incidentContribute to updating and keeping accurate lab statistics through headcounts and query countsCollaborate with Team Leads and Full Time employees regarding user escalationsReceived perfect performance for the Summer 2024 session

Provided outstanding customer service to an average of 100-150 customers per day through phone and in-person interactionsAccurately filed hundreds of prescriptions in alphabetical order per dayInputted new customers into the system with their personal information and any allergiesOrdered medication and products that were running low on stockAssured products were accurately priced in the system and on the shelvesReceived and checked-in medication shipmentsTrained 5 new employees for both front of store and RX cashier