Joel Reed Email and Phone Number

Managed and maintained the applications global control plane for the NetApp Spot PC product. This involved a number of Azure PaaS services such as Azure App, Azure Functions, Azure Storage.The deployments and lifecycle were managed via Jenkins. Monitoring was achieved with Azure Monitor, Azure Log Analytics and a number of external 3rd party services.

Established a corporate infrastructure presence in Azure using Infrastructure as a Service (IaaS) VMs. Additionally, established Azure Automation Desired State Configuration (PowerShell DSC) as a platform for Infrastructure as Code (IaC) deployment and management for all Azure and on-premises VMs.Automated processes for Active Directory, Office 365, Azure, and numerous 3rd party services with PowerShell and Azure Automation.Deployed and maintained Citrix Cloud (CVADs) VDI solution within Azure. Additionally working on EUC proof of concept initiatives with Azure Virtual Desktops.

Planned and implemented a resource Active Directory forest to establish a security boundary between corporate and production systems achieving a focus on security and robust management.Manages day to day maintenance and troubleshooting of customer facing production and corporate Windows Servers, SQL Servers, ASP.NET web applications and services.Completed migration of a number of on-premises services to Office 365 and Azure.Established and maintains synchronization of Active Directory and Azure AD.Developed and automated a new hire process that creates Active Directory account, basic permissions, Office 365 service and license provisioning. Consolidated a number of disparate automation tasks and resources into a Jenkins based automation server. Created numerous PowerShell automation scripts built into modules, source controlled with Git, tested and packaged with Jenkins creating functional release pipelines. Integrated the production Windows Servers into a common centralized Zabbix monitoring system. Created custom monitors for internally developed systems and services that provided extensive alerting and metrics. Furthering the minimization of monitoring gaps and providing actionable resource planning data.Closely work with the Linux systems engineers and the software development teams to plan deployments, troubleshoot issues, and work root cause analysis.

(Formerly Prudential Real Estate and Relocation Services)

Managed day to day maintenance and troubleshooting of Windows Servers (2003 and 2008), SQL Servers (2008), and ASP.NET web applications by utilizing PowerShell extensively to automate and administer these systems.Migration of ServicEngine application systems from Windows Server 2003 to Windows Server 2008 R2 was achieved with broad use of PowerShell Remoting and custom PowerShell module development.Responsible for weekly change implementation on all servers and ASP.NET applications in multiple environments, deploying into QA through to production.Facilitated proactive monitoring and analysis of ASP.NET applications and servers for optimal performance and reliability.Worked with internal development teams and external vendors to troubleshoot and resolve reported application and system issues, and undertake root cause analysis.

Architected, implemented, and documented enterprise-wide Active Directory infrastructure to secure and manage Windows Servers in the content delivery network (CDN)Extensive use of PowerShell to automate & maintain Windows Servers and Active DirectoryResponsible for the global deployment and administration of Windows Media (WMS) and Flash Media Services (FMS), delivering video in a high visibility, 24 x 7 environmentPart of the CDN team responsible for streaming the 2009 Presidential Inauguration for a major news network. Resulted in successful delivery of half a million concurrent streamsWorked directly with the development group to report, reproduce issues, analyze and enhance the .NET based application services which were responsible for integrating Windows Server, Windows Media, and Flash Media Services into larger Highwinds distributed CDN product suiteWorked extensively with Linux systems engineers to perform network wide troubleshooting and provide extra support of their systems as necessary.

Managed an eclectic, heterogeneous server and desktop environment, including Windows server, SuSE/RedHat Linux, NetWare, and Mac OSPlanned and implemented a successful migration from Novell Netware and eDirectory to Windows Server 2003 and Active Directory servicesMaintained database servers for the Department including SQL Server and MySQLPlanned and implemented SMS 2003 and MOM 2005 to better maintain and monitor servers and desktopsDeveloped a number of VBScripts to automate & streamline repetitive administrative tasksProven effectiveness at distilling complex technical information for use by technical and non-technical usersConsistently demonstrated an aptitude for creative and effective problem solving