Joel Saaghy Email & Phone Number

Wollongong, Nsw, Au

Lake Illawarra

PCYC is a not-for-profit organisation offering recreational, sporting, and educational programs for young people. In partnership with local police, PCYC promotes active lifestyles, leadership, and community, fostering positive relationships and creating a supportive environment for young people to thrive.Assist in organising and running recreational, sporting, and educational activities for youth.Provide administrative support, including data entry, managing membership and bookings, and filing.Help with event setup, logistics, and equipment management for programs and community events.Support program staff in supervising activities to ensure the safety and engagement of participants.Engage with young people, offering mentorship and fostering positive interactions.Promote PCYC programs to the community and help with outreach efforts.Contribute to maintaining a welcoming, inclusive environment for participants and volunteers alike.

Phoenix Institute of Training is a boutique private training organisation providing first aid, manual handling, mental health, and child protection training for individuals and businesses located across Sydney and New South Wales.First Aid Trainer and Assessor / Mental Health Trainer and Assessor Scope:11244NAT - Course in Mental Health Support for First RespondersHLTAID011 - Provide First AidHLTAID010 - Provide basic emergency life supportHLTAID009 - Provide cardiopulmonary resuscitationHLTAID012 - Provide First Aid in an education and care settingDeliver training programs on first aid and safety, including basic life support, CPR, and general first aidDeliver training programs on mental health first aidConduct hands-on practical training sessions and assessments to ensure learners are competent in the required skillsMaintain currency with changes in safety regulations and industry best practices to ensure training content remains currentWork collaboratively with the training team to continuously improve the quality and effectiveness of our training offerings

Se Nsw - Illawarra, Shoalhaven, And South Coast, Nsw

Team Lead for the NewAccess by Beyond Blue program in South Eastern NSW, from Helensburgh in the north to the Victorian border, and across to Yass and the Snowy Mountains.Developed by Beyond Blue and delivered by Wellways, NewsAccess is a free mental health coaching program for anyone who feels stressed, anxious or overwhelmed about everyday life challenges, such as work, study, relationships, health and loneliness.For more info visit: https://www.wellways.org/newaccessRegion and PHN info: http://coordinare.org.au.pentos.internetrix.net/about-us/our-region/about-south-eastern-nsw/Leading a remote team of coaches and intake support workers across the SE NSW region. Community development and engagement across region.Engaging with local media. Coordinating community event promotions. Stakeholder relationship management. Facilitating program info webinars and presentations.Practicing clinical coaching with program participants. Supervision and coaching of team. Project management and process improvement.Reporting, data and trend analysis.

Gymea, New South Wales

Mentoring neurodivergent youths to build life, work, and social skills whilst nurturing their personal growth and empowerment.Providing group social support through various social activities and interactions.

Gymea, New South Wales

Phoenix Community Project Inc was created to fill the gap in meaningful programs and opportunities for young neurodivergent individuals in our local community. Working in collaboration with the CEO for the not-for-profit (NFP)Responsible for the development, implementation, and ongoing evaluation of the operational business and strategic plans.Creating and leading projects to improve operational management systems, processes and best practices, including human resources, client onboarding, technology, and resource management.

Gymea, New South Wales

Vital Training Solutions is an organisation for vulnerable groups in the community, specifically people with a disability. Focused educational support for people with learning difficulties and disabilities to provide an equal opportunity and access to accredited training.Preparing for and running classes to provide access to accredited training.Supporting young adults with disabilities to upskill and formalise their skills in the workplace.Worked with local organisations to provide quality education and support.Delivered structured, flexible and relevant training sessions to assist learners regardless of education level to achieve personal training goals.

Subject matter expert for consumer brands and first point of contact for support of outsourced contact centre team (head count 12-14)Adhoc training provided to outsourced contact centre teamHandled outsoured contact centre team escalations and resolutionsUpdated existing and created new training guides for teamSupported customer experience leadership team

Sydney, New South Wales, Australia

Secondment role in the Experience Development Team: Responsible for Supply data hygiene and compliance across Salesforce and product systems (alfRED, ADR CRM, L&T Admin). Mapping and monitor live booking channel managers across brands and identify/resolve mapping issues. SME for the product catalogue, understanding business rules and downstream implications of change. Support Market Managers in complex product configuration scenarios. Ensure and support smooth BAU operations across the Supply Team (moderation boards, ad-hoc reporting). Making changes to product and supply information inside the different brand content management systems. Educating and training our suppliers on the self-service features available. Support the brands with loading products as required. Support the Market Managers in the supply team with any supplier related administration.

Sydney, Australia

The Big Red Group is an ecommerce business where we champion the experience economy and shift the way people experience life.Handle inbound phone calls, emails, and webchat in contact centre to provide accurate and in-depth assistance that exceeds the customer expectations. Handle escalated customer and operator complaints, investigate and advise appropriate resolutions. Handle corporate orders and group client bookings. Training and development of new and current staff in new processes, sales and service. Creating training and support materials for team. Support of team leader where required and supervising of team in leader’s absence. Multi-brand trained.

Sydney, Australia

Internationally capped rugby league player for the Magyar Bulls - Hungary's national rugby league team. Currently capped with three international games in 2017 and seven in 2018.

Sydney, Australia

Formerly the Epiphany Learning Group of Companies RTO #70206. Accredited training organisation in Coaching, Hypnotherapy, NLP and Counselling. Led operations for boutique registered training organization (RTO), including student consultation, enrolment, development and support areas of the business. Responsible for improving pre- and post-enrolment processes of students, prospect nurturing and student development, and various business operations processes. Assisted national growth projects including expansion of flagship training course in three new states. Liaised and assisted marketing and social media coordination. Assisted in recruitment and responsible for training and development of new staff. Assisted in clinic bookings for hypnotherapist clinic. Managed student enrolment sales team. Overall office management in absence of managing director.

Toronto, Canada Area

Working Holiday Visa role. Consulted both leisure and business clientele to assist with their unique travel needs. Built personalized itineraries and travel experiences for each individual client. Streamlined client travel experience with attention to detail and focus on client needs. Ensured the client journey was consistent to build repeat business and deliver client and business success.Also delivered training to improve sales, communication, and rapport for sales team.

Toronto, Canada Area

Working Holiday Visa role. Telephone fundraising for various charity and not-for-profit organisations, including Sick Kids Foundation, Doctors Without Borders (Medicin Sans Frontiers), and PLAN Canada (PLAN International).Role primarily focuses on educating, inspiring and generating new and existing donors/members for not-for-profit organisations.Was also part of a pilot program to implement effective upgrade campaigns for fundraising partners. Implemented a flexible and functional script to improve fundraising conversations and successful conversions/upgrades. Trained staff on communication and conversion techniques, mental preparation and job performance.

Granville, Nsw

Pilot project (Customer Success) team member in an outbound contact centre role focusing on various promotional and relationship management contact. Assisted team growth with training of new staff and occasional on-going training and information support provided.

North Sydney, Nsw

Phone and email-based education sales role focusing on consultative solution-based selling as well as career counselling. Providing education advice, career outcomes and opportunities, tailoring each consult to each student. Student (B2C) and Business (B2B) lead and pipeline management. Developed small-scale sales promotions and campaigns to implement in sales strategy. Introduced daily and weekly time and performance management tracker tool. Presented research to team for training including product and industry information. Delivered alternative sales tactics to team. Proficient user of SAP.Courses provided includes Project Management (PMI, PRINCE2, Agile, Six Sigma, CBAP) and Information Technology (Microsoft, Cisco, Oracle, SAP, CompTIA, Linux, ITIL, ISEB, ISC2, Red Hat) training solutions.

Sydney Area, Australia

Liaising with the governing bodies of Denmark, Norway and Sweden; strategic planning; promotion and awareness of Scandinavian rugby league; talent identification and pathway programs; sponsorship and innovative funding opportunitiesVisit www.facebook.com/sarla13 for more information or email team.sarla13@gmail.com

Sydney, Australia

Content contributor for various online platforms, primarily RugbyLeagueProfiler.com, the largest rugby league networking site in the world. I have also contributed articles to Rugby League Planet, and Rugby League European Federation.Content included articles and opinion pieces relating to local, domestic and international rugby league. You can find some of my articles on http://www.rugbyleagueprofiler.com/index.php?option=com_content&view=category&layout=blog&id=34&Itemid=69I have also written two articles for college on reviewing sports panels, including:From the Commentator’s Box: ICMS Sports Panel of Experts Review - http://touraust.com/images/stories/pdf/Student/News/icms-sports-school-newsletter-feb-term-2013op.pdfHunting for the Holy Grail in Sport - http://touraust.com/media/latest-news/2-september-2011.html

Concord, Nsw

All consumer business sales related operations including memberships, merchandise, ticketing, and events. Inbound, outbound and face-to-face sales and servicing of members, fans and prospects. Actively searched for new avenues and strategies to maximise consumer sales. Liaising with various stakeholders of the business, including football operations staff, business operations staff, footprint junior leagues, development teams, NRL, members and fans, and other rugby league clubs. Involvement in the initial sales planning and strategy of membership campaign (pre-launch), as well as pricing structure, product tiers and packages. Proficient user in Salesforce.Match day events and partner activations support to deliver best consumer experience.A Night with the Coaches promotion:http://www.weststigers.com.au/news/2014/03/28/a_night_with_wests_tigers_coaches.htmlA Night with the Coaches sold out:http://www.weststigers.com.au/news/2014/05/15/a_night_with_the_coaches_sold_out.htmlA Night with the Coaches guest feedback:http://www.weststigers.com.au/news/2014/06/11/a_night_with_the_coaches.html

Northern Beaches

Customer service and sales-focused role as first point of contact for customer sporting and fitness needs. Visual merchandising and use of planograms. Managed inventory control and product rotation. Dock and storeroom management; stock rotation and inventory control.

Blacktown, Nsw

Customer service and sales focused role as first point of contact for customer issues, resolution and customer retention. Was involved in day to day administration and operations support for store management including sales, stock auditing, task delegation, people management, staff development and training, banking and cash handling, visual merchandising, and KPI and sales motivation. Proficient user in Siebel and Pronto.

Western Sydney, Nsw

Internship role that involved project management of a junior league facility audit across 4 junior rugby league districts, liaising with various junior league club officials, liaising with junior league district administrators, visiting junior league facilities for auditing and documentation, collation of documentation for reports. Development duties included assisting clinics, setting up sports events, assisting in development programs, management of children and adults

Moore Park, Nsw

Internship role that involved match-day operations such as data collection, membership enquiries, stadium set up, fan interaction and car park traffic control. Also involved membership operations including handling membership enquiries, cold-calling leads for new members, data collection onto the membership database, organizing membership packages for mail, merchandise auditing and other administration duties as required.

Various Western Sydney Locations, Nsw

Customer service and sales focused role which included building customer experience and loyalty resulting in customer retention, handling customer enquiries and first point of contact for customer complaint resolution. Involved in performance coaching, mentoring, training and development of staff across various stores including managers and sales assistants on KPI, sales and customer service standards. Was also involved in day to day administration and operations of store including sales, stock auditing, staff rosters and task delegation, team building and leading, staff recruitment and development, banking and cash handling, meeting and exceeding budgets and personal and store KPI’s.

Bsb50420 Diploma Of Leadership And Management, Leadership And Management

Core Units: BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective.

Tae40122 Certificate Iv In Training And Assessment, Training And Education

Core Units: TAEASS412 Assess competence TAEASS413 Participate in assessment validation TAEDEL411 Facilitate vocational training TAEDES411.

10970Nat Graduate Certificate In Neuro-Linguistic Programming, Neurolingustic Programming

The Graduate Certificate in Neuro-Linguistic Programming is the world’s first and only fully accredited post-graduate qualification.

First Aid, First Aid

Certificates completed: HLTAID003 - Provide first aid HLTAID002 - Provide basic emergency life support HLTAID001 - Provide cardiopulmonary.

Master Practitioner Of Neuro-Linguistic Programming (Nlp), Neuro-Linguistic Programming (Nlp)

Practitioner Of Neuro-Linguistic Programming (Nlp), Neuro-Linguistic Programming (Nlp)

Learning to implement strategies and apply them to improve strengths and overcoming weaknesses, improving communication with precision.

Bachelor'S Degree, Sports Management

Activities and Societies: Peer Assisted Learning Support (PALS) Tutor; Resident Assistant; Class Representative (Sports School); Dean's.

Bsb41004 Certificate Iv Frontline Management (Business)

Units of study included: Implement operational plan; Develop teams and individuals; Implement continuous improvement; Coordinate.

Wrr30102 Certificate Iii Retail Supervision

Units of study included: Apply point of sale handling procedures; Apply safe working practices; Balance the register/terminal; Coordinate.