Responsible for defining and leading business and technology strategies and work streams dedicated to optimizing the end-to-end commercial underwriting process to grow the portfolio and reduce the overall combined ratio. Product owner responsible for the delivery of technology and analytics solutions that improve the sales and underwriting processes and decisions for all commercial lines of business. Direct ongoing partnerships and collaboration with executive leaders across the enterprise to establish overall business strategy and roadmap. Lead a cross-functional team of business analysts, process architects and subject matter experts across multiple work streams to build business requirements and ensure a quality solution delivery. Manage organizational change management efforts with leaders across the organization to support the global solution delivery.Responsible for identifying, researching and evaluating emerging technologies and tactics to establish new opportunities and inform the strategic roadmap (e.g. Artificial Intelligence, Robotic Process Automation, IoT, Behavioral Economics).Key initiatives include: - Underwriting appetite assessment, risk analysis and pricing applications.- Policy administration platform and product development (rate, rule, form) utilizing Guidewire Policycenter for multiple countrywide commercial products. - Development of underwriting decision making and predictive analytics tools for lead generation, cross sell, submission prioritization and pricing.- End-to-end business process redesign leveraging automation and business rules to support light and no-touch underwriting models. - Establishment of an enterprise customer intake process leveraging automation, business rules and OCR (optical character recognition). - End to end digital user experience design.- Developed commercial insurance digital labor and robotic process automation roadmap. - Business intelligence and reporting tools for KPI's.

Responsible for Risk Control department operations and strategy that support the risk assessment and service of Property & Casualty and Specialty business with a annual operating budget of $50M and 300+ employees. Responsible for department wide business processes, systems, KPI’s, business intelligence and analytics. Responsible for leading strategies and solutions to improve customer acquisition, loss experience, profitability and retention. Responsible for developing risk assessment and service strategies for traditional P&C lines (Auto, Work Comp, Liability, Property) as well as Equipment Breakdown, Boiler & Machinery and varying specialty lines (Healthcare, E&O). Lead research and analysis of emerging issues and the development of appropriate risk analysis and underwriting strategies for construction, healthcare, manufacturing, and technology industry segments. Lead predictive modeling and analytics efforts focused on developing predictive business tools including an expert risk engine and pricing models for P&C insurance products. Develop KPI’s and management reports for business units and product leads to measure and monitor results. Analysis of data using a variety of tools (Excel, Tableau, SQL, R) to develop strategies, monitor results and provide actionable intelligence to senior leadership. Lead Risk Control transformation project delivering an enterprise Risk Control application responsible for handling workflow, risk assessment and data reporting for the enterprise.

Risk Control field consultant supporting all commercial lines. Partnered with Underwriting to perform risk assessment for account selection and pricing. Provided customer risk services to increase retention of accounts and reduce loss potential. Perform customer/agency presentations, agency sales visits and lead risk management seminars to help acquire prospective clients. Specialization in technology industry segment with cyber risk and technology Errors and Omissions product lines.

Developed black belt and green belt six sigma training programs for clients. Worked with clients to develop customized software training materials for statistical analysis.