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DealerSocket Inc. ("DealerSocket"), a leading provider of software-as-a-service ("SaaS") fully integrated technology solutions for the Retail and Independent Automotive industries. We are growing exponentially, and are looking for phenomenal people to grow with us. In 2015, we expanded our product lines, doubled our employee base, and opened new offices across the country. We pride ourselves on our amazing people, top-notch technology, and fun employee-focused corporate culture. SUMMARYThe Customer Success Manager is responsible for driving the success of DealerSocket products and services. The Customer Success Manager is focused on customer retention and upselling accounts on additional products and services that drive results.ESSENTIAL DUTIES AND RESPONSIBILITIESComplete simple to moderately complex tasks related to the satisfaction and retention of current DealerSocket customersOwn overall relationship with assigned clients, including increasing adoption, ensuring satisfaction and retention and creating opportunities to introduce other DealerSocket productsEstablish a trusted strategic advisor relationship with each assigned client to drive continued value of our products and servicesAdvocate for the customer including resolution of issues and push for product improvementsAssist customer in achieving their goals through the establishment of agreed-upon performance metrics that are defined, agreed upon and measurableWork independently with minimal direction

As a SDM, I ensure extreme visibility in DealerSocket’s sales organization and my role can be broken down into three key responsibilities:1) Generate pipeline for the team I support through sourcing and developing new business opportunities (chat, web lead, phone, event/convention leads, referrals, etc.)2) Develop and nurture the relationship between our new/prospective clients and DealerSocket’s Account Teams3) Accelerate deal cyclesThrough screen sharing technology I provide demos of the technology, help with negotiations in the deal cycle, create contracts, etc.Ultimately, I am a high-energy aggressive Sales Development Manager tasked with generating and qualifying target accounts and creating viable high-quality sales opportunities.Day to Day:- Support sales efforts by targeting and penetrating target accounts utilizing outbound prospecting skills, performing needs analysis and providing a high-level product overview. Also, qualify inbound calls, chats, and emails to build quality sales pipeline.- Vast knowledge of entire product offering including: websites and digital marketing products, CRM and related products, equity mining, dealer management systems and related products, and inventory management and related products.- Utilize Salesforce.com CRM tool to ensure standard processes are followed during opportunity qualification, standard Q&A is utilized and opportunity tracking/ distribution rules are followed.- Assist customers in understanding DealerSocket’s platform solutions, configuration, environment and how they fit within their current infrastructure and business processes.- Understand complex business environments and uncover customer issues.- Process problems, and translate need into business opportunities.

As a member of the Strategic Sales Team, I am passionate about understanding and participating in the selling cycle of all DealerSocket sales teams. I have personally been involved with Lead Engine, DealerFire Executive Field Sales, and Independent Executive Field Sales. I seek out, qualify, and close new sales opportunities to grow the DealerSocket brand across different types of dealerships. I utilize a customer-focused selling process to identify the needs and goals of potential customers. I am comfortable using Salesforce to track all activities and stay organized with my pipeline of prospective and current clients. Central to my role is to build trust, value others, communicate effectively, drive execution, focus on my customers, collaborate internally with others, solve problems creatively, and demonstrate high integrity. I have been given the opportunity to gain an in-depth knowledge of DealerSocket products and services along with newly obtained products through company acquisitions. I have completed DealerSocket's Product and Sales Professional Certification programs

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