Joel Simrose Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

• Experienced in SAP S/4HANA, specializing in functional specification analysis, technical solution development, and effort estimation. Skilled in collaborating with business process teams to deliver both configurable.
• Implemented the SAP Standard Reconciliation Report, markedly improving variance detection, incident management, and client satisfaction by streamlining discrepancy identification between Transactional Banking and.
• Led documentation efforts for creating 92 payment order types, fostering knowledge sharing and efficiency.
• Executed ATC checks and Functional Unit Testing for critical S/4 HANA Payment Central and SP04 upgrade projects, ensuring code quality, compliance, and seamless integration.
• Spearheaded enhancements to the Global Transfer process, adding a payment remittance field to meet Payments Canada requirements, thus enhancing ATB Financial client experience.
• Resolved critical incidents in the Payment Engine module, boosting system reliability.

Edmonton, AB, Canada

• Strategically evaluated 96 business applications at The King’s University, identifying and upgrading legacy systems to cloud-based solutions with single sign-on for improved security and operational efficiency while.
• Enhanced project clarity and stakeholder engagement by creating detailed documentation for new solutions, meticulously aligning with specific business requirements.
• Developed strong communication skills by working closely with technical and non-technical stakeholders to understand and translate requirements into functional solutions.
• Pitched new software to vital stakeholders to ensure it would meet their requirements.
• Promptly responded to support tickets and phone calls by troubleshooting various problems users were facing to ensure the institution operated effortlessly.

Wainwright, Alberta, Canada

• Provided expert guidance and support to members in resolving account corrections, service, and system issues by imparting knowledge and educating them on technical processes, resulting in improved member satisfaction.
• Ensured data accuracy and timeliness of customer account information through a combination of manual forms processing and digital updates, resulting in improved data integrity and streamlined customer service.
• Stayed current with industry best practices and internal processes to optimize service delivery by continuously updating my knowledge and skills, resulting in improved service quality and customer satisfaction.
• Maximized revenue streams by leveraging strong communication and negotiation abilities, while utilizing refunds as a last resort to maintain customer satisfaction and loyalty, resulting in a balance between revenue and.
• Provided tailored recommendations for products and services by taking into consideration individual needs, requirements, and specifications, resulting in improved customer satisfaction and increased revenue.

Wainwright, Alberta