Joel Simrose Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Experienced in SAP S/4HANA, specializing in functional specification analysis, technical solution development, and effort estimation. Skilled in collaborating with business process teams to deliver both configurable and custom solutions, aligning with end-user requirements. Experienced in developing ABAP code, significantly enhancing Payment Engine efficiency and user experience. Successfully troubleshooted and debugged complex ABAP programs, providing crucial technical support.Key Achievements:• Implemented the SAP Standard Reconciliation Report, markedly improving variance detection, incident management, and client satisfaction by streamlining discrepancy identification between Transactional Banking and Payment Engine systems.• Led documentation efforts for creating 92 payment order types, fostering knowledge sharing and efficiency.• Executed ATC checks and Functional Unit Testing for critical S/4 HANA Payment Central and SP04 upgrade projects, ensuring code quality, compliance, and seamless integration.• Spearheaded enhancements to the Global Transfer process, adding a payment remittance field to meet Payments Canada requirements, thus enhancing ATB Financial client experience.• Resolved critical incidents in the Payment Engine module, boosting system reliability.• Utilized JIRA for Agile software development effectively, managing tasks and participating in scrum meetings to drive project success.Eager to leverage my SAP development expertise and problem-solving skills to contribute to efficient, reliable, and user-centric solutions.

Edmonton, Ab, Canada

• Strategically evaluated 96 business applications at The King’s University, identifying and upgrading legacy systems to cloud-based solutions with single sign-on for improved security and operational efficiency while aligning with the enterprise’s architectural direction.• Enhanced project clarity and stakeholder engagement by creating detailed documentation for new solutions, meticulously aligning with specific business requirements.• Developed strong communication skills by working closely with technical and non-technical stakeholders to understand and translate requirements into functional solutions.• Pitched new software to vital stakeholders to ensure it would meet their requirements.• Promptly responded to support tickets and phone calls by troubleshooting various problems users were facing to ensure the institution operated effortlessly.

Wainwright, Alberta, Canada

• Provided expert guidance and support to members in resolving account corrections, service, and system issues by imparting knowledge and educating them on technical processes, resulting in improved member satisfaction and efficient resolution of technical issues.• Ensured data accuracy and timeliness of customer account information through a combination of manual forms processing and digital updates, resulting in improved data integrity and streamlined customer service.• Stayed current with industry best practices and internal processes to optimize service delivery by continuously updating my knowledge and skills, resulting in improved service quality and customer satisfaction.• Maximized revenue streams by leveraging strong communication and negotiation abilities, while utilizing refunds as a last resort to maintain customer satisfaction and loyalty, resulting in a balance between revenue and customer satisfaction.• Provided tailored recommendations for products and services by taking into consideration individual needs, requirements, and specifications, resulting in improved customer satisfaction and increased revenue.

Wainwright, Alberta