Joel Smith Email & Phone Number

Bentley, Gb

London Area, United Kingdom

Joel currently leads the UK&I Business, one of the largest Business Units in Eviden (€500m+ annually). His responsibilities include setting/implementing the strategy, heading up the UK&I Leadership team, key investment decisions, driving growth and achievement of financial targets, operational excellence, customer & employee experience, social value, P&L accountability, and delivery accountability.Joel refreshed the strategic priorities for the UK&I, and is overseeing the implementation, including major changes to the Target Operating Model to deliver the 3-year strategy, overhaul of the employee experience activities to drive positive employee engagement, and a comprehensive programme to drive growth and increase operating performance.

Greater London, England, United Kingdom

Joel led Public Sector, the largest Industry in the UK (€300m+ annually). His responsibilities included setting/implementing the industry strategy, driving growth and financial performance, enabling innovation, managing C-Level client relationships, leading the Client Executive community, customer satisfaction, P&L accountability, delivery accountability, and leading the Public Sector social value programme.Joel’s strategy unlocked growth across the Public Sector clients, despite significant challenges being faced by the company and soft market conditions. He also implemented a programme to improve quality and optimize efficiency including the adoption of automation and AI tooling. Joel instilled a supportive culture, encouraging sharing of best practice and lessons learned to accelerate organizational development.

London, England, United Kingdom

Joel was part of the bid teams who won the Application Transformation and Testing Services contracts, then went on to lead the account to deliver these critical services to HMRC. His responsibilities includedsetting the strategy, managing the client relationship, and leading a large supplier ecosystem, ensuring we delivered our commitments to the client and brought best practice, value, and innovation. Joel built a diverse team and an inclusive, nurturing culture. The team was very successful, growingrevenues and winning multiple awards. Our programme of innovation, technical and social value initiatives delivered significant value to HMRC and our communities, with £20m+ social impact.Joel was proud to win the UK&I Client Exec award at the 2020 Sales Awards.

London, United Kingdom

Joel led the MoJ Account, at the time the largest account in Atos Public Sector. His responsibilities included setting strategic direction, managing the client relationship, and leading the sales, delivery, technical, commercial, and financial teams. During his time in the role, he completed two complex transitions, ran a major COVID-19 program, resolved several long-standing commercial issues, managed two significant Major Incidents, and led the Atos response to an Independent Review. He has also extended the contracts 3 times.Joel was proud to win the UK&I Client Exec award at the 2019 Sales Awards.

London, England, United Kingdom

Joel led an organization of 100+ employees, covering a broad range of responsibilities including winning new business, financial management of existing accounts, internal projects delivery and working capital management for the UK&I business. Joel helped deliver significant operational change to the UK&I Finance team through reorganization and offshoring of roles, delivering substantial cost savings and improvements to service quality.

London, England, United Kingdom

Joel led the Commercial and Finance teams supporting a portfolio of customers including the BBC, set strategic direction with the Leadership Team, led on key sales opportunities, managed profit improvement activities, risks, and issues. Joel introduced new KPI’s on the BBC service to improve the user experience.

Leeds, Bristol, Birmingham, Winnersh, London

Joel set strategic direction with the Leadership Team, led on key sales opportunities, and managed risksand issues. Joel was responsible for negotiating and contracting customer projects and changes to meet the customer’s business plans, managing 3rd party suppliers and the Commercial and Finance teams. Joel negotiated contract extensions with the Vehicle & Operator Services Agency and the Highways Agency.

Bristol, Frimley

Joel was responsible for contracting customer projects and changes to the services to meet the customer outcomes, managing 3rd party suppliers and the Commercial and Finance teams.Joel led a work stream of the UK&I Operations Improvement Programme, delivering service improvements for customers.

Frimley, England, United Kingdom

Joel had a broad range of responsibilities covering financial governance, reporting and performance excellence. Joel developed operational KPI’s and introduced the organizational changes to ensure these were met. He also implemented a Management Information System for the UK&I Board.

Frimley, England, United Kingdom

Junior financial support.

Chertsey, England, United Kingdom

Junior finance and operational support.

Thorpe, England, United Kingdom

Junior finance and operational support.

Cima, Accounting And Business/Management

Bachelor Of Arts - Ba, Business Economics

A Levels, Business Studies, Media Studies, Maths