Joel Smith Email & Phone Number

Everett, Wa, Us

Redmond, Wa

40+hrs/weekProvide support to various merchants using the merchant partner gateway to communicate between Point of Sale systems and merchant banks.Writing new technical support documentation for knowledge base.Facilitates installation, configuration, and integration of software with a variety of point of sale systems, hardware, and operating systems.Handles escalated tickets and works with development team to find solutions to any found/suspected bugs.Works with a variety of individuals across the U.S. and limited internationally, maintaining positive relationships and increasing understanding throughout.

Seattle, Washington, United States

Responsibly dealing with a variety of individuals to facilitate peaceful transitions when appropriate.Maintaining a schedule to travel throughout downtown Seattle to maintain security throughout all locations and uphold a variety of policies throughout as determined by the contractees.Regular maintenance and upkeep of patrolling electronics and vehicle.

Pacific North West

40+hrs/weekI was in charge of adding, managing, and configuring TrackTik in sites throughout the Pacific Northwest for PalAmerican. I go to various sites throughout the area, analyze the needs of the guards at the site, and create the appropriate tools for them to accomplish their job. Additionally, I help with the creation and of Post Orders, as well as aiding in training new employees as needed. Furthermore, I provide simple tech solutions such as configurations on computers, mobile devices, and data management.

Calgary, Alberta

60hrs every 1.5 weeks (12hrs/day 4 on/4 off)In charge of coordinating team at Southern Alberta Institute of Technology and 3 satellite sites – Mayland Heights Campus, Art Smith Aero Centre, Downtown Culinary Campus, and Point Trotter Locations (Map here).Knowing and training guards in essential skills including: CCTV knowledge, iNet and S2 access control procedures, Radio codes/practices, alarm response procedures, investigation and scene preservation techniques, interview techniques, report writing, Perspective reporting software, TrackTik site monitoring and reporting software, and patrolling techniquesTrained in NVCI and standard first aid (Canadian Certificate #: 100291222)Site supervisory training including: occupational health and safety, harassment/workplace dispute resolution, time management, discriminatory and first nations sensitivity, team building, and task prioritization.

Alberta, Canada

I was responsible for managing the floor. I coordinated the team to success throughout the day. My specialty was organization, with focuses on attention to detail and customer interactions. Additionally, I was responsible for the safety of the cash at night and seeing to it that it was properly escorted to the appropriate safe.

Fresno, California Area

Aid client in learning and development of survey platform capabilities and advanced codingFull knowledge of decipher platform: reporting, research hub, survey editing tools, programming, crosstabs, and dashboardsResponsible for programming surveys for various companies such as linkedin and Citi bank.Languages used:-Python-Html/CSS-XML-JavaScript-Jquery

I was responsible for tutoring students in advanced mathematical positions including Stats, geometry, trigonometry, pre-calculus, calculus, and AP statistics to list a few. I also tutor students in sciences such as chemistry, AP chemistry, physics, and biology.

I helped students to develop study skills, as well as trained them for many of the essential skills needed to survive in college including note-taking, interview skills, preparedness, and organizational skills. I also tutored them in areas of math and science.

I was responsible for setting people up with the appropriate financial plans, handling returns, and ensuring that people had everything they needed to do whatever job or task they wanted their technology to do. Additionally I worked as a Best Buy for Business consultant. This means that I worked with small businesses to make certain that they got the right products for their business at the right price.

Bachelor Of Arts (Ba), Mathematics

High School Diploma, College Prep