Joel Suarez Email & Phone Number

United States

Miami, Florida, United States

• Served as the client’s main point of contact through the life of the contract. Understanding current and future needs through proactive communication and becoming an advocate for the client. Portfolio of over 20.
• Technical project management of the client’s onboarding. Training on hardware and software. Rollouts of new applications and features
• Use tools such as Asana to track projects and update for company visibility. Pulled data from Grafana and our internal platform reports to create business reviews for the client.
• High-level troubleshooting/ Escalation of support tickets.

• Served as client's main point of contact for portfolio owners, tasked with ensuring their success and expanding offerings to the remainder of their portfolio.
• Project Managed Post Sales Cycle from procurement to implementation and through ongoing account management.
• Managed over 30 implementation projects simultaneously quarter over quarter. Completed over 130 projects in 2021.
• Partnered with internal and external stakeholders and managed an engagement planfor assigned accounts.
• Lead client presentations to educate on SmartRent's technological offerings.

Mclean, Virginia

• Manage a diverse portfolio of corporate customers while ensuring a 95% or above renewal retention, 4 consecutive quarters.
• Manage projects related to new customer onboarding and develop relationship to serve as customers' single point of contact for all account related matters.
• Collaborate cross-functionally to achieve customer satisfaction and resolve customer issues in a timely fashion.
• Identify areas of portfolio expansion and adoption opportunities; Increased renewals by at least 5% Revenue in past 4 quarters.
• Manage and partner with internal MicroStrategy team to deliver, drive, and facilitate client’s main projects such as migrations, upgrades, and deployments.
• Work with product management and product development organization to channel client feedback and solutions into future releases of the product.

• Customer Retention and Communication: Manage portfolio of 706 units located across 71 buildings, maintaining open communication with leaseholders or prospects to assist with any issues that arise and ensure customer.
• Deal Closure and Generating Revenue: Close ~$2M in rental sales annually, earning position as top sales consultant for 2 consecutive years.
• Sales Prospecting: Engage with ~50 new prospects monthly, using a consultative approach to assess their needs and make recommendations that align with their priorities.
• Marketing Strategy and Vendor Management: Partner with marketing vendors to develop print and online advertising campaigns that reach target audiences and further sales objectives.
• Performance Metrics and Performance Improvement: Review weekly sales results with staff to identify successes and discuss areas for improvement.
• Market Research and Competitive Analysis: Evaluate market conditions and trends to maintain in-depth knowledge of the competition.

Sterling, Virginia

• Consultative Selling: Consulted with prospective customers to determine technology needs and make individualized solution recommendations, creating personal connections that facilitated sales.
• Cross Selling and Up-selling: Identified up-selling and cross-selling opportunities, demonstrating product and service value to increase sales volume.
• Exceeding Targets: Consistently exceeded sales targets by 25%–50% each quarter.

Leesburg, Virginia

• Retail Sales and Customer Service: Assessed customers’ needs and wants, described product features and use, and closed sales, showing attention, responsiveness, and respect to ensure successful interactions.
• Interdepartmental Relations: Collaborated across departments to take advantage of cross-sell and up-sell possibilities, contributing to consistently meeting quarterly sales goals.