Joel Sylvester

Joel Sylvester Email and Phone Number

Chief Client Officer | CX & AI Automation Expert | National CX Speaker @ Five Star Call Centers
Joel Sylvester's Location
Sioux Falls, South Dakota, United States, United States
Joel Sylvester's Contact Details
About Joel Sylvester

For over 30 years, I've fueled my passion for crafting exceptional customer experiences. As a CX expert and partner and chief client officer at Five Star Call Centers, I'm on a mission to help businesses like yours deliver world-class customer care.Here at Five Star Call Centers, we're a global contact center leader, offering industry leading CX technology, including AI and automation solutions. Our team is dedicated to optimizing cost efficiency while leveraging data and automation to build seamless, delightful customer journeys.My expertise unlocks value for clients through:CX & AI Automation: I help you navigate the ever-evolving CX landscape, ensuring you leverage the right technology to streamline operations and enhance customer interactions.Strategic Partnership Development: Building strong, lasting partnerships is my forte. I work closely with you to understand your unique needs and develop a customized CX strategy.Customer Experience Optimization: My focus is on optimizing every touchpoint, ensuring your customers have a consistently positive experience, fostering loyalty, and driving growth.Team Leadership & Coaching: I'm passionate about fostering high-performing teams. I have extensive experience recruiting, training, and coaching award-winning teams across various industries.Data Analysis & Reporting: Data is at the heart of informed decision-making. I leverage data analytics to provide you with actionable insights for continuous improvement.Let's connect! I'm always eager to discuss how Five Star Call Centers can elevate your customer experience. Feel free to reach out on LinkedIn.P.S. Five Star Call Centers’ Team is deeply committed to giving back to the community. You can also learn more about my local volunteer work below if that's something the piques your interest.

Joel Sylvester's Current Company Details
Five Star Call Centers

Five Star Call Centers

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Chief Client Officer | CX & AI Automation Expert | National CX Speaker
Joel Sylvester Work Experience Details
  • Five Star Call Centers
    Chief Client Officer
    Five Star Call Centers Dec 2011 - Present
    Sioux Falls, Sd, Us
    An award-winning call center outsourcer with a track-record for delivering exceptional customer service for clients with voice, email, chat, and IVR services. In over 35 years in the call center outsourcing industry, Five Star Call Centers has worked with several industries including: retail, hospitality, product support, financial services, professional services and healthcare. Joel is leading the team as partner, and the head of sales and marketing. Five Star Call Centers was named to the Inc. 5000, South Dakota Large Employee of the Year at the Governor’s Awards, and a three times Fellowes Vendor of the Year. Interested companies can learn more or request a no-obligation quote by calling 605.978.2121 or visiting FiveStarCallCenters.com/contact-us.
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  • Wells Fargo
    Vice President Of Operations
    Wells Fargo Jun 2009 - Jan 2011
    San Francisco, California, Us
    Managed operational teams including collections, customer service, and payment processing. Implemented new technology to drive efficiency resulting in reduced costs and improved compliance. Oversaw internal and external terms, and lead the integration of several mergers and acquisitions.
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  • Wells Fargo
    Vice President Of Collection Services
    Wells Fargo Jan 1998 - Jun 2009
    San Francisco, California, Us
    Managed all levels of collections both unsecured and real estate secured from early stage to recovery, including third party collections agencies.
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  • Kmart Stores
    Sporting Goods And Automotive Manager
    Kmart Stores Jul 1990 - Dec 1997
    Chicago, Illinois, Us
    Oversaw operations of sporting goods and automotive departments, including merchandising, inventory management, sales, and security.
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Joel Sylvester Skills

Management Call Centers Customer Service Sales Leadership Telecommunications Process Improvement Team Building Account Management Operations Management Strategic Planning Customer Satisfaction Customer Retention Outsourcing Business Development Training Team Leadership Marketing Strategy Sales Management Vendor Management New Business Development Telemarketing Inbound Marketing Customer Experience Crm Sales Operations Banking Business Analysis Credit Financial Services Executive Management Insurance Logistics Fundraising Budgets Pricing Recruiting Higher Education Sourcing Change Management Healthcare Manufacturing Quality Center Transportation Inbound Lead Generation Iso Tourism Treatment Hospitals

Joel Sylvester Education Details

  • University Of South Dakota
    University Of South Dakota
    General
  • University Of South Dakota
    University Of South Dakota

Frequently Asked Questions about Joel Sylvester

What company does Joel Sylvester work for?

Joel Sylvester works for Five Star Call Centers

What is Joel Sylvester's role at the current company?

Joel Sylvester's current role is Chief Client Officer | CX & AI Automation Expert | National CX Speaker.

What is Joel Sylvester's direct phone number?

Joel Sylvester's direct phone number is +160533*****

What schools did Joel Sylvester attend?

Joel Sylvester attended University Of South Dakota, University Of South Dakota.

What are some of Joel Sylvester's interests?

Joel Sylvester has interest in Children.

What skills is Joel Sylvester known for?

Joel Sylvester has skills like Management, Call Centers, Customer Service, Sales, Leadership, Telecommunications, Process Improvement, Team Building, Account Management, Operations Management, Strategic Planning, Customer Satisfaction.

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