Joel Tham Email and Phone Number
🔍 Transforming Data into Business Value | Client Strategy | Data Analytics and Insight | Market Research 📈With a proven track record in client strategy, data analytics, market research, and insights, I specialize in the following.🎯 Client Strategy: Identifying key opportunities, aligning business goals, and developing strategies that drive client satisfaction and sustainable growth.📊 Data Analytics: Skilled in mining, analyzing, and interpreting data to unveil patterns, trends, and opportunities. 🌐 Market Research & Insights: Uncovering market trends, customer behaviors, and competitive landscapes, providing the insights needed to make strategic decisions.🚀 Value Creation: Merging data-driven insights with macroeconomic trends and future focussed thinking to seize opportunities, mitigate risks, and innovate for the future.👥 People & Performance Culture: Fostering a performance-driven culture where teams are empowered to excel by combining data insights with people-focused strategies.#DataAnalytics #ClientStrategy #MarketResearch #BusinessInsights #ValueCreation
Wsp In New Zealand
View- Website:
- opusinternational.com
- Employees:
- 617
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Nz Sales Lead | Global Erp ProjectWsp In New ZealandAuckland, Nz
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Client Strategy And Insights ManagerWsp In New Zealand Jul 2023 - PresentWellington, Wellington, NzStrategy and Insight management - Client Strategy development and rollout, Market Intelligence;Lead Client Experience insight programmes;Future Ready Research and Analysis lead;Brand, Client and Market leadership team, provide insight led strategic guidance;Process and operation management - Championing and enhancing CRM, reporting and client target and portfolio setting; -
Client Experience And Insights ManagerWsp In New Zealand Nov 2019 - Jul 2023Wellington, Wellington, NzBusiness Intelligence (BI) reportingClient Experience Programme CoordinationSalesforce Product ManagementFuture Ready Research Development
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Loyalty Programme ManagerSkycity Entertainment Group Jul 2018 - Oct 2019Auckland, Auckland, Nz- Three direct reports.- Oversee promotion and communication operations for SkyCity Auckland, resulting in improvements in outputs, accuracy and effectiveness.- Manage Premier Reward operations for SkyCity Hamilton and Queenstown.- Serve as promotion and communication subject matter export for all SkyCity sites.- Management of promotion and communication operations of the Skycity App. -
Senior Customer Insight SpecialistSkycity Entertainment Group Jun 2017 - Jul 2018Auckland, Auckland, Nz- Streamlined the brief, build and review process for communications and promotions.- Introduced new promotion and communication mechanics and suspended ineffective ones.
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Senior Marketing AnalystSpark New Zealand Sep 2015 - Jun 2017Auckland, Auckland, Nz- Created and optimised below the line marketing campaigns for the Pay Monthly Mobile portfolio.- Influenced and advised on marketing and product decisions related to Pay Monthly portfolio based on customer behaviour and insights.- Owner of below the line campaigns for key mobile product launches by Apple, Samsung, Sony etc. as well key partnership campaigns e.g. Spotify.- Campaigns delivered millions of dollars of incremental revenue to Spark thanks to clever targeting and understanding of customer behaviour. -
Senior Voice Of The Customer AnalystSpark New Zealand Aug 2014 - Sep 2015Auckland, Auckland, Nz- Assisted in the design and implementation of the data collection and transfer portion of the Voice of the Customer (VotC) programme.- Managed data and analytics for company wide customer experience tracker.- Quantified impact of Net Promoter Score (NPS) on revenue and churn.
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Senior Research AnalystAuckland Council Mar 2014 - Aug 2014Auckland, Nz- Short term contract role to help implement analytic capability in Auckland Council.- In charge of analysing Council’s primary and secondary research data.- Assisted with the redesign of Council Brand tracker.- Helped with the licensing and training of SPSS in the wider Research Team. -
Marketing Insights ManagerSouthern Cross Health Society Jan 2013 - Mar 2014Auckland, Auckland, Nz- Manager of research and marketing analytics at Southern Cross Health Society. - Worked with agency to construct a behavioural segmentation for Southern Cross’ 800,000+ members into seven different segments.- Rolled out a new customer satisfaction survey for account managers that drove better client engagement. - Led research that influenced re-brand and launch of Southern Cross Pet Insurance. -
Senior Research AnalystAsb Bank Nov 2011 - Jan 2013Auckland, Nz- Contract to cover Maternity Leave- Assisted in syndicated banking project to redesign and migrate Consumer Finance Monitor.- Led research to help create ASB’s KiwiSaver Value Proposition (one of the largest retirement funds in New Zealand).- Reduced research costs by implementing in-house research platform. -
Market Research AnalystWestpac New Zealand Limited Jun 2008 - Nov 2011New Zealand, Nz- Helped develop and administer Retail Bank customer experience and advocacy tracking program.- Managed Business Bank and Private Bank customer experience programs.
Joel Tham Skills
Joel Tham Education Details
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The University Of AucklandEconomics -
The University Of AucklandStatistics
Frequently Asked Questions about Joel Tham
What company does Joel Tham work for?
Joel Tham works for Wsp In New Zealand
What is Joel Tham's role at the current company?
Joel Tham's current role is NZ Sales Lead | Global ERP Project.
What schools did Joel Tham attend?
Joel Tham attended The University Of Auckland, The University Of Auckland.
What skills is Joel Tham known for?
Joel Tham has skills like Market Research, Marketing Strategy, Customer Insight, Voice Of The Customer, Data Analysis, Data Mining, Data Modeling, Banking, Insurance, Telecommunications, City Management, Sas Programming.
Who are Joel Tham's colleagues?
Joel Tham's colleagues are James Morgan, Neil Hosking, Sabastian Thompson, Steve Davies, Moana Nio-Aporo, Alison Alexander, Adam Wheeldon.
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