At Cognizant Technology Solutions and our client Delta Air Lines, our team prioritizes a smooth travel journey for our customers, a mission I am deeply involved in as a Reservations Agent. My toolkit includes advanced skills in Microsoft Excel, Word and Outlook and Reservations software such as CICS, Axis, DL Term, EVT tool and Amadeus which I utilize to meticulously handle bookings and respond to customer queries, contributing to the overall satisfaction of our clients and our agents. Have gained a certification as a Trainer.My role goes beyond routine tasks, as I also serve as a Process Trainer, sharing knowledge and best practices with colleagues. This dual responsibility underscores my dedication to both service excellence and team empowerment, ensuring that every traveler's experience with Delta is nothing short of exceptional.