I am responsible for overseeing the day-to-day operations of the organization and developing strategies to drive growth and success. With a strong background in project management and operations, I am dedicated to ensuring that our team is delivering the highest quality services to our clients.My role involves working closely with our sales and delivery teams to streamline processes and maximize efficiency, while also developing and executing strategic initiatives to support our long-term goals. I am passionate about leveraging data and analytics to inform to the CEO and optimize our performance. Also, I am constantly seeking new ways to improve our operations and enhance the customer experience.At our company, we are committed to providing our clients with cutting-edge Salesforce solutions. As the Head of Operations and Strategy, I am proud to play a key role in driving our success and ensuring that we continue to deliver outstanding results for our clients.

Salesforce cloud implementations: Planning, organizing and directing the completion of different projects while ensuring these projects are on time, on budget and within scope.By overseeing complex projects from inception to completion, my principal objective is to shape the organization’s trajectory, helping to reduce costs, maximize company efficiencies, and increase revenue.

• Plan and management of agile projects with Ms Project and Jira Software.• Facilitate Scrum Ceremonies.• Track and maintain project schedules.• Support product in maintaining a healthy backlog.• Deliver appropriate and effective communication within the team and stakeholders.• Database Analysis.• Design of balanced scorecard with Oracle Application Express (Apex) and Ms Power BI.

* Redline and Vitcodes ERP software support.* Workflow process diagramming (Bizagui Software).* Develoment tools: Oracle Developer Forms and Reports, TOAD for Oracle Database.* Languages: SQL, PL-SQL, Javascript.

Gpros software handling, electronic invoicing, current account, budget and bank management.