Joel Reimer Email and Phone Number

Formerly Computer Programs and Systems Inc. (CPSI)Quality Assurance Consultant, August 2018 – April 2024 Quality Assurance Analyst, May 2009 – August 2018 Specialty Software Support Specialist, May 2006 – May 2009 Financial-Specialty Software Support Representative, February 2000 – May 2009 Financial Software Support Representative, January 1999 – February 2000 • Agile and Scrum Experience: Actively participated on 5 Agile development teams, contributing to Scrum practices and fostering knowledge sharing among colleagues. • Quality Assurance: Conducted thorough analysis and testing of software products consuming 40% of each sprint, ensuring compliance with industry and company standards. Reported issues effectively to development teams for resolution. • Cross-Functional Collaboration: Engaged in collaborative teamwork across various departments to enhance product development and bug-fix initiatives 20% of each sprint. • Software Development & Testing: Responsible for developing and testing new software applications 25% of each sprint, applying best practices in EHR app management. • Training & Education: Delivered advanced and intermediate training sessions for internal and external customers twice quarterly, ensuring a deep understanding of Thrive Financial EHR applications. • Customer Support Expertise: Developed and implemented support processes to enhance customer service delivery, providing actionable feedback for continuous improvement. • Implementation Skills: Conducted on average 10 in-person implementations and retraining sessions, ensuring users are well-equipped to utilize the software effectively.

• Customer Acquisition: Identified and targeted new customers for software training services, driving sales growth. • Recruitment Strategies: Employed cold calling, marketing tools, and presentations to successfully recruit and engage potential clients. • Client Retention: Ensured existing customers received comprehensive software training, fostering long-term relationships and repeat business.

• Golf Facility Operations: Supported management in the operation of a 54-hole daily-fee golf facility, including food and beverage and course maintenance. • PGA Apprentice Program: Actively enrolled, gaining valuable industry knowledge and experience. • Employee Management: Oversaw staff of 40+ individuals in the golf shop, outside services, and practice facilities. • Event Coordination: Coordinated 30-40 corporate golf events and tournaments annually, ensuring successful execution.