• Act as first level escalation support for the inventory control and maintenance planning technicians during and after business hours ensuring spares and computerized maintenance system support is available• Establishes and communicates scope, work breakdown structure, sprints, and prioritizes project initiatives using an Agile framework to ensure key information cascades consistently to C-level audience and stakeholders within the organization• Monitors projects resources, project… Show more • Act as first level escalation support for the inventory control and maintenance planning technicians during and after business hours ensuring spares and computerized maintenance system support is available• Establishes and communicates scope, work breakdown structure, sprints, and prioritizes project initiatives using an Agile framework to ensure key information cascades consistently to C-level audience and stakeholders within the organization• Monitors projects resources, project level risk and mentors and coaches’ team on Lean and Agile processes and frameworks• Oversees planning, staffing, and budgetary matters to ensure timely delivery of contractual commitments to the organization Show less

• Lead and supervised a team of Team Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the operations center • Identified and implemented large-scale process improvement initiatives using Lean Six Sigma methodologies which led to a 10% decrease in operating expenditures• Responsible for the overall safety, quality and performance and overall organizational training experience during 30 day rotations

• Planned, developed, and executed quarterly and annual training seminars for 50-150 attendees• Assisted Program Director in implementing diversity and inclusion programs for 150 service members

• Liaised with global Units and specialized program managers to surface risks & propose mitigation strategies for meeting SLAs• Collaborate with program managers and other stakeholders in the team to develop the work schedule for the week by balancing capacity across various workflows and/or navigating competing delivery priorities• Managed multiple 2 program portfolio projects with competing deadlines

• Collaborated with multiple sales teams and managed 4 project portfolios in a fast-paced environment.• Encouraged and built a positive, Agile, and Lean-centric culture which led to an 8% increase in Unit readiness• Achieved 5% increased annual productivity, frequently overcoming challenging conditions to bring in successful results using data metrics