• At hire, started as X-Ray Technologist at this facility’s unique Urgent Care and Primary Care setting. This role quickly evolved into a Medical Assistant role, requiring on-the-job learning in both service units. Accepted additional leadership and operational responsibilities as Primary Care Manager one year later.• Provide daily oversight and staff leadership with a focus on exceeding standards in safety, cleanliness, and compliance with DEA, OSHA and HIPAA requirements.• Assess operational procedures and patient data in order to make strategic business decision that create a more positive, welcoming environment for patients. Enhancements have generated favorable patient feedback, and retention.• Take part in, and contribute to staff meetings for the purpose of maintaining an engaging and rewarding work environment. • Assist patients in all areas of the center, from registration, acclimating them to treatment areas, conduct patient interviews, take vitals, administer medicine and assist with procedures and perform venipunctures and in-house diagnostic testing.• Provide patient follow-up care and reach out to third parties, such as pharmacies and referral providers.

• Manage and monitor individual store day-to-day operations for largest drug retailing chain in the United States.• Perform opening and closing procedures, process cash and credit card transactions using POS system.• Troubleshoot and resolve technical issues when POS system fails.• Maintain excellent customer service standards to resolve complaints in a fast-paced environment.• Collaborate with specialized vendors on various accounts to maintain and manage appropriate inventory. • Lead, mentor and train new employees in proper procedures according to corporate guidelines. Apply disciplinary measures as required.• Handle cash and credit card settlement procedures, entrusted with $5k - $8k cash, daily.• Prior role as Photo Specialist from 2002-2010. Managed the photo department and staff, provided full training on equipment.

Hired by Davis Artist Management to tour with and document the band's 2009 seven-week, 37-city tour of North America with Paramore and No Doubt. Captured 83 hours of footage of The Sounds concerts, backstage and interviews. Currently editing promotional documentary and several short clips for the Internet. Also took initiative to identify and resolve some technical problems and became the IT "go-to" guy on the tour.

* Served as a key contributor to the five-person Rock TV show and production house.* Booked and coordinated band interviews for the TV show. Stayed on top of music trends to identify up and coming artists and bands and showed initiative and persistency by approaching more popular bands. Worked with publicists and representatives from all the major record labels and coordinated with band managers on schedule and performance logistics. Stepped in where needed and effectively resolved problems during interviews at the studio. Result: Booked 50+ bands per year (50% more than predecessor) including more prominent bands such as The Dandy Warhols, Brian "Head" Welch, Prodigy, Silverchair, Plain White T's, The Proclaimers, Ozomatli, The Crystal Method, M83, Lauren Molina and Apocolyptica.* Coordinated with the record labels and venues for concert shoots with bands such as Blink 182, New Found Glory, Kill Hannah and Disturbed. Arranged details including equipment, food and schedules and resolved on-site problems.* Took initiative to broaden JBTV's exposure. Edited, encoded and distributed video podcasts of band interviews to iTunes and other sites. Found win-win solution to allow Dandy Warhols to use interview footage for promotional purposes in exchange for JBTV's sponsorship of a concert at the Metro. Quickly worked with the venue to update promotional materials.* Managed the daily operations of the office and provided technical support for the office network and individual PCs/Macs. Resolved technical problems, upgraded the office network and servers, ensured supplies were in stock and packages were received/sent and cataloged music videos.* Operated video cameras for studio and concert shoots and learned to edit film using Final Cut Pro.

Toured with and captured video footage of 9-day tour in the U.K. in 2007. Shot 40 hours of film and edited into a video montage that was used for promotional purposes.

Provided technical support and customer service for Cingular retail dealers in Illinois.