I’m passionate and strive to always offer a simple and smooth customer experience for all touchpoints and channels. With the customer perspective I mitigate disloyalty by reducing customer effort.I’m skilled in Digital Sales, Digital Self-Services, Digital Strategy, CX Management and Innovations. I created Swedens first customer service chatbot in the insurance industry. Continuously working with defining the future of the customer experience interface, which I believe will incorporate channels such as AI voice and text based Chatbots.
Listed skills include Chatbot, Digital Strategy, Digital Service, Product Development, and 32 others.