Delivering Innovative Solutions that Empower and Enable CustomersAs the Technical Support Supervisor at Final Draft, I built a best-in-class support department. The goal was to deliver exceptional customer service and technical assistance to thousands of screenwriters, filmmakers, and media professionals worldwide. I personally authored and curated the user guides, knowledge base, training documents and course curricula. I take great pride in our exceptional white-glove service and our innovative solutions that empower and enable our customers. I am enthusiastic about exploring and embracing emerging technologies and inspiring technical support teams to provide outstanding service in a SaaS environment. A motivated team is a successful team.My second passion is my key knowledge management leadership role in a fast-paced developmentenvironment. I am a skilled technical writer, adept at developing comprehensive documentation that meets organizational standards. My deep understanding of products and services allows me to translate complex information into engaging, more straightforward content that meets the target audience's needs. I can quickly learn and understand complex subject matter and write documentation and procedure manuals. My proficiency in content management systems and best practices for knowledge-based management reassures me that I can simplify even the most intricate information.My academic journey has been instrumental in shaping my professional journey. I hold a Master of Fine Arts in film production from the University of Southern California and a Bachelor of Arts in Liberal Arts and Sciences from the University of Illinois at Urbana-Champaign. These degrees have honed my creative skills as a screenwriter and equipped me with the ability to author comprehensive software user guides, knowledge base, and tutorial video scripts. This unique blend of creative and technical skills allows me to enhance the user experience and reduce support queries. I have also been privileged to lead training seminars at NYU, Columbia University, AFI, and Writers Guild of America, East, where I have improved participants' technical skills and software knowledge.
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ConsultantScriptoCalifornia, United States
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Product Support ManagerScriptation Sep 2024 - PresentMailbu, Ca, Us -
Technical Support SupervisorFinal Draft, A Cast & Crew Company Aug 2014 - Apr 2024Burbank, California, UsIn this role, I led a team that delivered outstanding technical support for proprietary screenwriting software used by 95% of film and television productions, serving screenwriters, producers, directors, and C-level executives. I was focused on continuous improvement, analyzing data and key performance indicators, collaborating with crossfunctional teams to implement solutions, and managing customer escalations. Our collective efforts ensured a seamless experience for our clients.I diagnosed and resolved technical issues through meticulous root cause analysis and testing, demonstrating high problem-solving skills. I also partnered with Account Executives to onboard, train, and drive client adoption of Final Draft software. By mentoring and guiding them, we achieved a high level of customer satisfaction withtheir software investment, demonstrating optimal ways to meet business objectives using Final Draft technology.I contributed to new company policies impacting operational efficiency and employee satisfaction. I also resolved technical issues by troubleshooting batch software deployments for film studios, TV networks, universities, and K-12 schools using software worldwide.➢ Authored comprehensive user guides, knowledge base, and tutorial video scrips to improve the user experience and substantially reduce support queries.➢ Led training seminars at NYU, Columbia University, AFI, and Writers Guild of America, East, improving technical skills and software knowledge, and created and taught classes on Final Draft for UCLA Extension and IATSE Local 871.➢ Achieved faster onboarding by writing training curricula for new staff and outlining procedures, policies, and systems. -
Writer10 Pm Productions Jan 2015 - Feb 2020Worked as a freelance screenwriter for film and television projects. Edited and perfected stories until final drafts and rewrites were completed. Collaborated with production and creative professionals.
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Film And Television DevelopmentAlliance-Atlantis Television Nov 1997 - Aug 1998Managed executive calendars, scheduling meetings and appointments coordinated with internal and external contacts and performed various research and office administrative tasks.Additional experience included working as an executive assistant at MTM Entertainment / Music Division in Studio City, CA, a Television Development Assistant at The Family Channel in Studio City, CA, and as a Book and Script Reader at Nickelodeon Television in Universal City, CA.
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Motion Picture Assistant CameramanSelf Employed Mar 1988 - Jun 1994Satellite Beach, Florida, UsWorked as first and second assistant cameraman on non-union and union-affiliated IATSE Locals 644 and 666 and NABET Local 15 shoots in New York, Chicago, and Los Angeles.
Joel Levin Education Details
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University Of Southern CaliforniaFilm Production -
University Of Illinois Urbana-ChampaignBachelor Of Arts - Ba
Frequently Asked Questions about Joel Levin
What company does Joel Levin work for?
Joel Levin works for Scripto
What is Joel Levin's role at the current company?
Joel Levin's current role is Consultant.
What schools did Joel Levin attend?
Joel Levin attended University Of Southern California, University Of Illinois Urbana-Champaign.
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