Responsible for driving the global delivery, deployment and adoption of certified security products. Provide oversight of Audit, Risk and Compliance activity.

Responsible for program planning and analysis to meet Community and Human Service needs of County residents. Provided program and technology assistance to senior management and elected officials for Ad Valorem and U.S. Housing and Urban Development programs. Ensured compliance with contractual agreements for adherence to standards and protocols.

Responsible for assisting with strategic planning, budgeting, fundraising, coordination, implementation and evaluation of compliant programs and special events.

Managed the development and deployment of Citi’s global Unified Communications platform. Formulated product strategies, roadmaps and end user services. Worked with global cross domain teams, business units and suppliers to provide seamless integration with cross platform services for 250,000 international end users. Coordinated compliance activity to ensure strict adherence to corporate and regulatory requirements.• Launched Microsoft Office Communications Server (OCS) platform to support 90,000 globally dispersed end users.• Managed the engineering certification and deployment of OCS 2007 R2 to meet business requirements for Group Chat and Federated services.• Supported cross domain unified communications viability analysis sessions designed to strategically enhance Citi’s collaboration experience (audio, video, web conferencing, IM).• Teamed with colleagues to pilot new unified communications technology to ensure that we provided the best available end user products and services.• Managed the engineering certification and planning of Lync 2010 to support a globally dispersed user base of 200,000+.• Managed the engineering certification and delivery of Public IM services (Vantage) to address a business need to communicate with public IM networks.• Developed a compliance solution to address the use of social media services (Socialite for Facebook, LinkedIn, and Twitter).• Assisted product owners with understanding compliance and control requirements and achieved 100% effective quarterly control ratings (RCSA).• Coordinated all risk acceptance and corrective action plans to ensure completion.• Influenced operational budgetary process to ensure alignment with product roadmaps.• Managed vendors, negotiated contracts and coordinated contract activities. Identified $100,000 cost save by consolidating annual maintenance agreements.• Managed engineering and operational personnel to achieve defined goals and objectives.

IT Billing Systems AnalystManaged regional billing system enhancements to meet customer needs through training, reporting, issue resolution and consultation.• Managed the testing of new rate plans, features and promotions to ensure accuracy of billing systems data.• Improved relations with internal customers by effectively communicating the criticality of billing functions.• Provided requested billing data and analysis to corporate attorneys to resolve legal issues.• Consulted on the design of new billing, customer care and switching facility interface systems for new markets (Atlanta, GA & Charlotte, NC).