Joe Lambertsen Email & Phone Number

Bountiful, Ut, Us

North Salt Lake, Utah, United States

• Communicate regularly with big box retail clients about purchase order status• Help account managers with promotional events and shows for the business• Manage strict schedules for project plans to meet deadlines• Perform preliminary checks on orders to ensure inventory is available and ready to meet shipping expectations• Understand customer contractual obligations to help prevent or manage fines

Greater Salt Lake City Area

• Enable the store to serve more customers per day than almost every other US AlphaGraphics location by providing on-demand services, maintaining equipment in top condition, and training staff to be efficient• Hire, train, and continuously coach 8 customer service representatives to date, minimizing error rates in an industry with an average 3-year learning curve while establishing improved, friendly culture• Retain high-value clients whose orders can reach $1,000s by performing quality control and addressing customer issues on the spot• Perform complex preliminary checks on printing equipment before committing jobs, ensuring proper parameters to avoid potential losses of hundreds or thousands of dollars• Educate customers on additional services that fulfill their needs, resulting in additional sales that add considerable revenue while adding value for the customer

*Mentor, tutor and grade assignments for students in the course BUS180 The Cycle of Cash*Seek to develop students knowledge in the basic principles of accounting when starting a business*Utilize my entrepreneurial experience to help students understand Cost Drivers, P&L, Balance Sheets, Cash Flow and other financial statements.

Centerville, Ut

• Managed a team of ~8 employees, establishing work ethic that enabled them to work on up to 40 lawns per day• Established solid relationships with ~90 weekly customers, recapturing ~90% of customers after a 3-year hiatus• Maintained high customer satisfaction, resulting in retention rate of ~80%• Managed operations, hiring, maintenance, P&L, and taxes, making steady profit while remaining debt-free

Greater Salt Lake City Area

• Earned the Retail Partner of the Year 2014 award from the Utah Organized Retail Crime Association, with ~800 member organizations, for identifying more criminals than anyone in the association• Identified several organized retail crime groups impacting stores throughout the country, preventing further criminal activity, such as fraud for amounts as high as $350K• Leveraged close partnerships with local law enforcement and neighboring retailers to identify, document, and resolve asset loss due to operational error and theft by employees• Oversaw the assets protection team training, facilitating training and coaching for dozens of team members• Planned, managed, and assisted with all Black Friday crowd control activities for 7 years

Greater Salt Lake City Area

• Identified dozens of organized retail crime groups impacting stores across Utah, Idaho, and frequently the US• Documented detailed reports, ensuring consistent legal record-keeping in the company for court purposes• Identified suspects and their patterns before they struck the next location, earning a solid reputation among retail and law enforcement partners for effectiveness in preventing loss and safeguarding safety• Developed a strong information network among retailers in the Salt Lake Valley to identify suspects

Greater Salt Lake City Area

• Actively prevented theft and fraud by acting as a deterrent or apprehending those committing retail crimes

Master Of Business Administration - Mba, Master Of Business Administration - Leadership Emphasis

Applied Business Management, Business Administration And Management, General

Associate Of Applied Science, Applied Business Management

Education record

Diesel Mechanics Technology/Technician Studies