Joel Michael Balzar Email & Phone Number

Seattle, Washington, United States

Rochester, Minnesota Area

• Develop and provide ongoing support for documentation and clinical tools across 10 hospitals and 4 states for first-time system-wide implementation.
• Converge best practices by working with SMEs from 13 physician specialties across the care continuum.
• Assist in change management—create and update policies to outline workflow and documentation requirements.
• Present clinical tools to advisory board committees for feedback, approval, and validation.
• Lead therapy-charging workflows. Work cross-functionally with leadership and staff in finance, development, and legal to ensure accurate revenue generation.

The Netherlands

• Conducted three international implementations and assisted other projects in the Netherlands, Denmark, and UK, including first-ever Epic Dutch inpatient patient portal go-live.
• Led user experience project to streamline physician workspaces between outpatient and inpatient for consistent and efficient workflow.
• Cut budgets and implementation timelines by 20% for new customers by adapting regulatory best practices from existing customers, avoiding unnecessary repetition.
• Managed development teams at Epic, Philips, and Medical Center Leeuwarden to implement the first Dutch fetal monitoring interface of its kind.
• Repaired strained relationship between hospital executive team and obstetrics leadership by establishing a regular, direct communication channel.

Charlotte, North Carolina Area

• Led team of 21 analysts with a $1.8 million budget, from SME-requirement collection to deliverable acceptance and go-live.
• Managed additional subgroup of 6 people focused on “Meaningful Use,” which generated an additional $17 million in government rebates for the health system.
• Worked cross-functionally with legal, finance, IT, and clinical teams to implement “Meaningful Use” elements in most efficient manner.
• Established 3 practice-based advisory committees, with participants spanning 16 different hospital locations. Facilitated biweekly meetings to consolidate workflows and create documentation and care standards.
• At invitation of Chief Medical Informatics Officer, met regularly with hospital leadership team to brainstorm high-level strategies and provide perspective throughout project.

• Coordinated and developed the school years theme including specific goals and objectives.
• Developed student leadership training and orientation programs for over 200 student leaders
• Led orientation workshops for new students
• Assisted in the planning and marketing of large scale events
• Weekly strategic planning for monthly leadership in-services
• Participated in the hiring process for the incoming intern team

• Taught portions of material using both lecture style and creative group exercises
• Graded assignments, requiring accuracy, judgment and time management
• Developed and led study group sessions

• Develop comprehensive competitive analysis and industry trends on other learning associations and corporate training
• Research key social media outlets and industry specific sites to brand Eagle’s Flight
• Develop online presence in key social media outlets by launching weekly topics, questions and articles, with the intent to generate conversation and thought o Manage online conversations and dialogue o Manage potential.
• Develop profiles for senior leaders on relevant social media sites (LinkedIn, Twitter, Jabber, etc)
• Train others in the organization to maintain a presence in these social media outlets
• Attend meetings and training sessions as requested

• Developed and Implemented leadership training evaluations for 200 supervisors, managers, and executives
• Directed three group discussion sessions
• Assisted in developing new executive level competencies
• Participated in a leadership development Pilot Program, including bi-weekly meetings, readings, and portfolio development in efforts to reaching competency levels for the next classification of leadership and promotions

• Provided excellent customer service
• Problem solved with patients to determine courses of action
• Obtained prior authorization for insurance coverage
• Accountable for tracking effectiveness of service improvement processes