As Value Engineering Director, lead the business and financial value case development for Ivalua's procurement platform.

Drive customer success for Cisco IT, run operations and manage portfolio of Cisco’s innovations during early internal implementation. Drive adoption, improve solutions design and value in collaboration with R&D (business entities), sales, services, and customers. Establish agile processes.

Advise customer CXOs at Fortune 1000 enterprises on their digital transformation, and Cisco best practices. Top 10 Cisco speaker. Co-author of Orchestrating Transformation: How to Deliver Winning Performance with a Connected Approach to Change (2019), in partnership with IMD, Lausanne.

Establish a new function focused on customer success and renewals, led by the senior vice president of Cisco CX Operations. Establish the vision, values, key milestones, metrics, and define obstacles to overcome (V2MOM). Drive alignment across 2,000 employees. Prepare monthly ops reviews.

Build, deliver, and scale an innovative customer executive engagement program. Guide the digital transformation of Fortune 1000 companies in Consumer Goods, Retail, Technology, Financial Services, Manufacturing, and Transportation/Logistics. Develop original research through a joint IMD and Cisco think tank. Create a holistic digital transformation narrative for Cisco.Generate sales engagements through digital transformation workshops, engaging 500+ executives per quarter, influencing bookings of $120M+ annually. Contributor to the book Digital Vortex, awarded Harvard Business Review “Must Read”, sold over 50,000 copies.Visiting Scholar, IMD Global Center for Digital Business Transformation

Run the global value practice of Cisco Consulting Services, delivering customer value and impact assessments, and formulating digital business transformation approaches for top customers. Develop digital strategy for Fortune 1000 customers: technology new “freemium” SaaS business model; consumer goods innovation portfolio; automotive manufacturer customer interaction transformation; bank profitable growth in retail business; telecommunications new managed services offers and go-to-market; retailer e-commerce growth.Received 2013 Chairman Choice Award for “Internet of Everything” campaign content.

Manage global projects related to Cisco’s Deal Management, Promotions and Discount, Channels and Distribution (2-Tier) and Sales Out Reporting / Point of Sale (POS) processes. Introduce deal management policies and promotions governance. Automate validation of discount sales order (10,000/month). Reduce rebating cycle time (90 to 28 days) improving partner working capital by $130M. Establish worldwide consistent processes to manage over 15,000 deals quarterly and drive deal decision turnaround time down from 6 months to less than 2 weeks.

Financial Controller for the VP of Global Operations & Engineering IT. Budget $300M, 1,500 heads. Provide investment and benchmarking analysis to executives (CTO, CIO, Controller, Sales Finance).Evaluate portfolio of IT investments in applications and infrastructure to drive efficiency, increased business value, and infrastructure localization decisions.

The Global Center for Digital Business Transformation, an IMD and Cisco initiative provides world-leading research and analysis on digital business transformation. It prepares executives to lead their organizations into the digital era to take advantage of digital opportunities and manage disruptive threats. Full-time researchers from both IMD and Cisco draw from diverse backgrounds to drive the DBT Center’s thought leadership strategy.• Executive Education: Guest lecture at IMD executive education programs and at other universities worldwide on the topics of digital disruption, transformation, and value creation in the digital economy to senior executives from multinational corporations.• Research: Develop research papers with IMD business school faculty on digital disruption, strategy, and transformation.• Thought Leadership: Research contributor to international best-selling business book Digital Vortex, on the topic of digital disruption. Second book on the topic of digital transformation to be published.