Heading the Commercial, Operations, Creative and Maintenance teams consisting of 5 direct reports and a team of 24Determining and managing the commercial, operations and tech yearly budgets Creating KPI’s for the individual departments and then ensuring managers are meeting those KPI’s and ensuring their teams are doing the same.Investigate, development and implement processes and system solutions that improve communication across sales and operations as well as reduce double… Show more Heading the Commercial, Operations, Creative and Maintenance teams consisting of 5 direct reports and a team of 24Determining and managing the commercial, operations and tech yearly budgets Creating KPI’s for the individual departments and then ensuring managers are meeting those KPI’s and ensuring their teams are doing the same.Investigate, development and implement processes and system solutions that improve communication across sales and operations as well as reduce double handing of workEnsure monthly reports are completed and provided to the board including Health and Safety and summary reports across departmentsContinuous improvement of Processes, Tech and ProductHeading Phantoms H&S commitments and committee Show less

Hiring, training and management of sales support and internal accounts teamDirect report for 4 staffManagement and implementation of projects, systems and new tools to improve and support sales repsProject manage all current suggested projects for sales team via TrelloManagement and implementation of projects and strategies that help to improve Auckland sales team marginPrimary Champion for Sales Work across different departments, to generate new reporting via excel… Show more Hiring, training and management of sales support and internal accounts teamDirect report for 4 staffManagement and implementation of projects, systems and new tools to improve and support sales repsProject manage all current suggested projects for sales team via TrelloManagement and implementation of projects and strategies that help to improve Auckland sales team marginPrimary Champion for Sales Work across different departments, to generate new reporting via excel and PowerBI Create and run reports that assist with managing day to day expectations and quarterly KPI’sOrganise bi-weekly management meetings and weekly WiP meeting with sales repsTrain sales team on new processes and systems Show less

Manage Company Monthly Payroll and leave requestsDirect Report for Admin and Finance teams which consisted of 4 staffProduce and Present monthly management report to members of the board and CEO as well as provide an update on outstanding debts and invoicesManaged hardware/software requests and ordersImprove existing processes as well as develop new processesManage admin access to existing systems including office 365, Xero, Workflow MaxAssisted in HR duties including… Show more Manage Company Monthly Payroll and leave requestsDirect Report for Admin and Finance teams which consisted of 4 staffProduce and Present monthly management report to members of the board and CEO as well as provide an update on outstanding debts and invoicesManaged hardware/software requests and ordersImprove existing processes as well as develop new processesManage admin access to existing systems including office 365, Xero, Workflow MaxAssisted in HR duties including onboarding and redundancies Organised, created and completed company-wide training on new systems Troubleshoot I.T. issues before escalating to outsourced I.T. TeamTrained Staff on Microsoft Office products including Excel Show less

Hiring, training and management of executive and graduate roles Project Management of external development team regarding OIS app and PlatformCreate and develop processes for bug reporting, feedback, change requests and new feature briefsResource Management for product development in regards dev time and costsWork directly with development teams to ensure feedback and bug reports are handled in a timely mannerInternal stakeholder management and presentations regarding… Show more Hiring, training and management of executive and graduate roles Project Management of external development team regarding OIS app and PlatformCreate and develop processes for bug reporting, feedback, change requests and new feature briefsResource Management for product development in regards dev time and costsWork directly with development teams to ensure feedback and bug reports are handled in a timely mannerInternal stakeholder management and presentations regarding briefs, upcoming features and potential issuesBrief Writing for change requests and new featuresWork with Operations, finance and campaign teams to ensure app and platform are meeting expectations as well as correlating any feedbackCreate and execute development plans with internal and external stakeholders Provide training materials and information to Operations and Campaign Management team for techDevelop and prioritize the backlog of features Show less

Hiring, training and management of Australian Ground team Direct Report for 4 Staff across Australia and IndiaCreate and develop processes for managing the day to day operationsData analysis and forecasting in relation to all resource requirements based on the growth of the companyCommunicate and assign jobs to the ground team on a weekly basis throughout Australia ensuring SLA’s are meet with clientsMonitor resource costs including cost in hiring additional staff and… Show more Hiring, training and management of Australian Ground team Direct Report for 4 Staff across Australia and IndiaCreate and develop processes for managing the day to day operationsData analysis and forecasting in relation to all resource requirements based on the growth of the companyCommunicate and assign jobs to the ground team on a weekly basis throughout Australia ensuring SLA’s are meet with clientsMonitor resource costs including cost in hiring additional staff and implementing additional systemsSupport and manage Campaign management team with training and new processes to ensure effective time managementCreate and execute development plans with internal and external stakeholders Provide weekly feedback regarding Tech to the product manager locally and I.T. team internationallyMaintain reporting database and CRM used throughout the companyEnsure reports are sent out on time to clients and deadlines are meet through processes and SCRUM managementProvide data insights that are used by CEO for PR articles and to motivate ground teamAssist in writing new tech briefs to external tech team to ensure understand and realistic budget and time frame Show less

Manage inventory of bikes for city of Sydney, at different stages of life cycle; on street, repairing, and building.Monitor user engagement and report data finding to senior management in Australia and internationally in a weekly reportDirect report of operations Coordinator role, managing their daily tasks, responsibilities, KPI's and performance reviews Communicate and maintain relationship with outsource company that focus on the logistics of bikesCommunicate and maintain… Show more Manage inventory of bikes for city of Sydney, at different stages of life cycle; on street, repairing, and building.Monitor user engagement and report data finding to senior management in Australia and internationally in a weekly reportDirect report of operations Coordinator role, managing their daily tasks, responsibilities, KPI's and performance reviews Communicate and maintain relationship with outsource company that focus on the logistics of bikesCommunicate and maintain relationship with outsource company that focus on the logistics of bikes, assigning weekly targets and relaying performance back to senior APAC teamMonitor budgets and expenses across outsourcer and local teams ensuring optimal ROIAssist and support government relations, marketing / PR and Business Development teams through providing data, attending meetings and providing overview of day to day operationsCreate and execute development plans with internal and external stakeholders Meeting and develop operational plans for key events with external stakeholders around city of SydneyRespond and action / delegate any urgent issues or requests with regards to bikesMeet with local council / police in order to facilitate further opportunities and address concernsDevelop and expand key processes used within the Australian market Show less

Manages support functions for the business development team of 43 across Australia and New Zealand travelling to Bangkok and New Zealand offices as requiredCompletes data extraction and analysis tasks on behalf of senior management in Australia and/or head office in Bangkok including in regard to visitor numbers, error counts, production statistics and marginsExtracts raw data using Microsoft SQL tools before analysing and producing more palatable excel spreadsheet reports including… Show more Manages support functions for the business development team of 43 across Australia and New Zealand travelling to Bangkok and New Zealand offices as requiredCompletes data extraction and analysis tasks on behalf of senior management in Australia and/or head office in Bangkok including in regard to visitor numbers, error counts, production statistics and marginsExtracts raw data using Microsoft SQL tools before analysing and producing more palatable excel spreadsheet reports including graphs and tables to be presented to senior management teamsCompletes induction training for new staff including assisting with setup of computers and equipmentProvides refresher training for existing staff across various processes and best practices to ensure service standards are maintained at appropriate levels across the business development teamProvides systems support for local staff including troubleshooting solutions to system issues and reviewing requests for improvements as requiredConsistently reviews data relating to processes such as communication methods and how to best rectify / troubleshoot website issues for clientsAssists client companies develop promotions through XML calls to answer website related queries and assist with certification of site listings Provides support for senior team surrounding reporting, forecasting and process analysis including delivering relevant feedback from senior management and head office to business development teamCompletes general office administration tasks including filing of paperwork and ordering of office supplies Show less

Execution of strategies and promotional activities with partners to enhance productivity.Identify, qualify, and contact potential hotel suppliers.Grow transactions and revenue for key destinations.Manage contracting process with new suppliers and contract renewal with existing partners.Manage existing key affiliate partnerships.Define team operation processes and delegate tasks.Act as key contact point for suppliers to maintain relationship.Resolve all issues… Show more Execution of strategies and promotional activities with partners to enhance productivity.Identify, qualify, and contact potential hotel suppliers.Grow transactions and revenue for key destinations.Manage contracting process with new suppliers and contract renewal with existing partners.Manage existing key affiliate partnerships.Define team operation processes and delegate tasks.Act as key contact point for suppliers to maintain relationship.Resolve all issues relating to accounting, allotments and pricing.Evaluate production and determine follow up action.Analyze activities, measure success and report results.Ensure pricing and inventory competitiveness.Monitor market developments relevant to the travel web industry and Agoda.com, research and report on findings.Prepare presentations, proposals, and agreements.Manage all supplier data in distribution systems.Provide training of distribution systems for suppliers.Manage weekly and monthly supplier and internal reports.Initiate agreement and credit arrangement with suppliers. Show less

running reportsmaintaining and building relationship with hoteliersassisting in the setup of properties on Agoda.comliaising with and being point of contact for accountants, shipping and 3rd party connectivity companies