Joel Paul Email & Phone Number

Independence, MO, US

• Provided operational support by building automated notifications of platform failures, automated SOX auditing of user access using Microsoft's Power Platform tech stack, assisting with minor Azure Data Factory and.
• Power App Development (Design, Build, Test, Deploy) - Canvas App application in a wizard style to provide self-servicing for user access requests to financial data - Canvas App application to provide managers an easy.
• Power Automate Development - Designed, built, tested, and deployed multiple flows which execute SQL stored procedures, collate employee data per manager, deliver emails to managers for access approval, generate Jira.
• Jira Board Set Up - established issue types, workflow, automation and coordinated deployment of Azure DevOps for Jira plugin by Atlassian for usage in capturing all Azure platform changes
• Technical Writing/Documentation - wrote all technical and end user documentation for all Power Apps and Power Automate flows identified in previous points

Leawood, KS

• Continued responsibilities from analyst position as well as new product management responsibilities that include:
• Product management including product design, build, implementation, and QA testing
• Requirements gathering and data mapping
• Compensation analysis and deployment for back office processes
• Communication with internal and external stakeholders
• Support for sales research and commissioning processes

Leawood, KS

• Position provides primary Product Operations Support for internal and limited external I.T., Sales, Account Manager, and Global Integrations groupsPrimary functions include;
• Design new prepaid product data elements for insertion into production transaction database and deployment to retail stores in the U.S. and Europe
• Write insert, update, delete, and basic stored proc SQL scripts
• Mine data for sales reporting, problem resolution, and design discovery using SQL Server and presenting those data sets in a meaningful manner for non-technical business associates
• Conduct end-to-end testing in a web and terminal based point-of-sale systems in preparation to deploy new products
• Develop reports for delivery to external clients via SFTP server

Kansas City, Missouri Area

• Provided daily support to external mutual fund clients centered around system performance, reporting mechanisms, data conversions, problem resolutions, data mining, government compliance, and new mutual fund offerings
• Led large scale data conversions from the business perspective for newly acquired clients
• Managed projects from design, development, testing, and implementation for proprietary web-based application for new and existing clients
• Coordinated Disaster Recovery Exercises
• Streamlined compliance mailing process for improved efficiency and delivery
• Led projects to implement electronic delivery and display of financial statements

Kansas City, Missouri Area

• Intermediate level daily support for external mutual fund clients
• Gathered requirements, designed, developed, and implemented Microsoft Access database solution for reporting which included automatic delivery of reports via email
• Coordinated redesign and implementation of financial statements
• Coordinated redesign of web-based application which interfaced with mutual fund shareholders

Kansas City, Missouri Area

• Entry level daily support for external mutual fund clients
• Converted client from partial technical support to full service technical and customer service support model
• Implemented electronic delivery and display of financial statements

Kansas City, Missouri Area

Processed mutual fund transactions and account maintenance based upon interaction with shareholders in a call center and brokerage back office environments.

Kansas City, Missouri Area

Analyze and process various mutual fund transactions relating to voluntary and retirement investments.

Toronto, Canada Area

Responsibilities included receiving, opening, sorting, preparing, and scanning all incoming transaction requests received by mail, courier, or overnight delivery.

Kansas City, Missouri Area

Processed mutual fund transactions and account maintenance based upon interaction with shareholders in a call center and brokerage back office environments.

Bachelor Computer Science, Computer Science

Studied computer science resulting in a bachelor of science in computer science.

Associate Of Arts (A.A.), English Language And Literature/Letters

Activities and Societies: N/A Studied English resulting in an Associate in Arts degree.