Currently the JBitPro project is on hold.

SalesNexus is a CRM tool that needs more work to be useful. As the Operations Manager at SalesNexus I was in charge of making sure that all our customers got the highest level of support and that we as a team are providing the best tool and service. I managed the day to day operations.

Was one of 30+ team members worldwide offering support to customers using Control-M software to leverage their IT systems. * Created YouTube videos showing how to use and install Control-M Control Modules* Was the lead Subject Matter Expert in Control-M Application Integrator and Control-M Workload Archiving.* Assisted customers with migrating to supported versions of the Control-M software* Resolved Severity 1 issues* Communicated effectively with and gently managed customers in high stress situations* Maintained a large Knowledge Base by adding new and editing existing Knowledge Articles* Assisted the team with training new employees on the Control-M Architecture and usage

Doing Windows 7 migrations and desktop support for a Prosource client. Writing vbscripts for windows clients, Perl scripts for NETIQ to manage UNIX servers, and authoring C# small software packages to handle file conversions and manage databases.

I develop custom software solutions for small and mid-sized businesses. Develop and administer databases, perform troubleshooting and help desk duties. Support approximately 1000 remote users.

Managed the company finances and inventory. Also managed appointments with customers. Repaired computers, removed viruses, installed new hardware, software and network security evaluations.