Joel Calo Email & Phone Number

Calgary, Alberta, Canada

- Receives Sobeys store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.- Triages inquiries and collaborates with cross-functional teams to resolve inquiries promptly and effectively.- Accurately categorizes and rates inquiry types while continuously providing updates throughout the resolution process.- Assigns cases to the appropriate area of responsibility, ensuring proper resolution follow-through.- Keeps supervisors informed of potential escalation situations and emerging trends.

Calgary, Alberta, Canada

- Placed palletized products in the proper reserve and pick locations.- Counted and labeled all incoming products from suppliers ensuring the correct code dates, weights, and amounts in the purchase orders matches the goods received.- Transport received pallets from the dock to the various locations throughout the warehouse in all areas (frozen, meat, produce) as needed.

Calgary, Alberta, Canada

- Provides independent customers and Sobeys retail stores with accurate and secure orders in a timely and safe manner.- Uses a Vocollect headset to pick and process store orders around the warehouse.

Surrey, British Columbia, Canada

- Provided independent customers and Sobeys retail stores with accurate and secure orders in a timely and safe manner.- Moved products for storage or shipment by operating a high-lift truck or an electric power jack.- Used a Vocollect headset to pick and process store orders around the warehouse.- Unloaded merchandise from incoming vehicles, stacks them to their assigned store pallets, and wraps them for transport.- Acted as the backup team leader (team of 5 people) in situations when the main team leader is called upon to do other duties or is unavailable.

Langley, British Columbia, Canada

Helped clients cut down on unnecessary expenditures and maintain a steady supply of stock by scanning and recording inventory accurately and entering the information in the RGIS system via a hand-held inventory-tracking equipment.

Vancouver, Canada Area

Coordinated space and office organisation, maintain paper and electronic files, typing correspondences, and route and resolve information requests.

Langley, British Columbia, Canada

Helped clients cut down on unnecessary expenditures and maintain a steady supply of stock by scanning and recording inventory accurately and entered the information in the RGIS system via a hand-held inventory-tracking equipment.

Quezon City, Philippines

- Worked with local technology and product managers to design and enable new real-time and batch-driven email client advices for banking transactions.- Managed the testing and implementation of the legacy e-statements platform upgrade into a more flexible and accessible electronic delivery system.- Acquired local Fraud, Legal, Compliance, and Marketing team feedback and approvals to ensure that security measures are in place for each new system rollout.- Assisted in reviewing and eliminating bugs and issues related to these platforms.

Quezon City, Philippines

- Managed the migration of Citi’s legacy customer service Interactive Voice Response system to a new platform, enabling more voice response system capabilities such as wider funds transfer types, implementation of a pre-recorded voice recording for system downtimes, supplementary credit card owner’s access, and static document fax requests.- - Led and coordinated weekly conference calls with the technical support team to ensure project alignment and timely resolution of bugs.

Eastwood City, Bagumbayan, Quezon City, Philippines

- Attended to inbound telephone calls for Citibank Philippines credit cards and retail banking customers to provide information about account-related inquiries and cross-sell the suite of products and services provided by the bank.- Identified and offered relevant bank products and services by evaluating client financial needs.- Resolved any issues clients may have on the spot while maintaining a high service quality level.

Post-Baccalaureate Diploma - Computer And Information Systems (Emerging Technology), Information Technology

Bachelor Of Science In Commerce, Business Administration And Management, General, 86.0