Maintains accountability for day to day management processes such as, performance management,coaching and development, and training of claims representatives.* Implements Claims initiatives via appropriate change management channels and processes and isresponsible for organizational initiatives that improve the overall work environment.* Reviews claims handling to ensure standards are being met and claims are on track for timely andaccurate resolution. Determines the need for additional resources when complexity escalates. * Reviews and authorizes claims settlements, coverage, and liability as required. * Responds to elevated inquiries and complaints; resolves and/or further elevates issues as they arise.* Identifies performance trends and directs the remediation of team member performance deficiencies

Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others.• Ability to analyze situation quickly and objectively, and to determine proper course of action to betaken.• Ability to understand and carry out oral and written instructions.• Ability to write and speak effectively.Responsibilities:• Patrolled a designated area of the city on foot, or in a radio cruiser to preserve law and order, to preventand discover the commission of a crime, and to enforce traffic and parking regulations.• Answer calls and complaints involving fire, automobile accidents, robberies and other misdemeanorsand felonies.• At scene of crime administer first aid, conduct preliminary investigations, gather evidence, obtainwitnesses, and make arrests, testifies as a witness in court.• Interviews persons with complaints and inquiries and attempts to make the proper disposition or directthem to proper authorities.