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Joel Chacko is listed as Customer Service Aficionado | Wonderchef | Ex-Dyson at Wonderchef Home Appliances Pvt Ltd., a company with 241 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Joel Chacko.
Joel Chacko previously worked as VOC Manager at Wonderchef Home Appliances Pvt Ltd. and Associate Manager - After Sales at Dyson. Joel Chacko holds Bachelor Of Engineering, Mechanical Engineering from Don Bosco Institute Of Technology (D.B.I.T).
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I am a seasoned customer service and operations professional with over 7 years of experience in field service and contact center management. My focus is on driving service excellence, improving operational stability, and enhancing customer satisfaction.I specialize in managing escalations, optimizing key performance metrics such as NPS, TAT, and FCR, and implementing strategies that improve service quality and efficiency. My expertise includes team development, stakeholder collaboration, and process optimization, ensuring seamless service delivery and lasting improvements.Highlights of my career include being recognized as "Top Gun Manager" at Dyson for outstanding service operations and successfully leading Pan-India initiatives to improve customer service standards. My ability to align field service and contact center operations has been instrumental in creating integrated, customer-centric solutions.Currently, as VOC Manager at Wonderchef Home Appliances Pvt Ltd., I oversee customer feedback, manage escalations, and lead initiatives to enhance service performance and customer experience. My approach combines a commitment to excellence with a focus on achieving sustainable results that benefit both customers and the business.I am passionate about leveraging my skills to build stronger service operations and create meaningful customer experiences. Let’s connect to explore opportunities for collaboration and growth!
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Mumbai, Maharashtra, India
-Managed customer escalations to ensure timely resolution and satisfactory outcomes, fostering trust and enhancing the customer experience.-Monitored call center performance metrics (adherence, service level, quality, and AHT) and implemented improvements to optimize efficiency.-Delivered technical training, conducted performance reviews, and enhanced team.
Mumbai, Maharashtra, India
-Leading Pan-India after-sales service operations, driving improvements in KPIs like NPS, Service TAT, FCR, and FTR.-Ensuring nationwide SLA compliance, resolving service-related pendency, and maintaining seamless spare part availability.-Adhering to service budget and implementing cost-effective strategies to optimize operations.-Conducting training.
Mumbai, Maharashtra, India
-Monitored and improved key service KPIs, including NPS, Service TAT, FCR, and FTR, for both the region and India.-Tracked and resolved regional pending issues to ensure adherence to CS SLAs.-Conducted training sessions for 3P FSEs and SEs, equipping them with updated product knowledge and technical expertise to efficiently address owner queries.-Prepared.
Mumbai, Maharashtra, India
-Trained and mentored new DSEs, providing comprehensive feedback and evaluations to ensure they were fully prepared before transitioning to field operations.-Acquired in-depth expertise in machine repair across all SKUs launched in India, along with extensive process knowledge to drive operational excellence.
Mumbai, Maharashtra, India
-Led the installation, maintenance, and demonstration of Dyson technology to customers, ensuring their requirements were met with exceptional service standards.-Diagnosed and reported technical issues to the team, collaborating on solutions to ensure seamless operations.-Provided cross-functional support to enhance business growth and operational.
Mumbai, India
Assisted in Major maintenance, Line maintenance and Component overhaul divisions. Got experience in assembling jobs
Navi-Mumbai, India
Work experience involved three stints in the Stores Department, Production departments and Quality inspection department. Learnt the intricacies of material procurement, inventory management, production planning and various quality control checks
Other employees you can reach at wonderchef.in. View company contacts for 241 employees →
Sandesh Patkar
Colleague at Wonderchef Home Appliances Pvt Ltd.Kalyan, Maharashtra, India, India
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CA
C A Pushpendra Baser
Colleague at Wonderchef Home Appliances Pvt Ltd.Mumbai, Maharashtra, India, India
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SB
Suraj Bobade
Colleague at Wonderchef Home Appliances Pvt Ltd.Maharashtra, India, India
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RG
Rahul Gudi
Colleague at Wonderchef Home Appliances Pvt Ltd.Mumbai, Maharashtra, India, India
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BD
Babul Debnath
Colleague at Wonderchef Home Appliances Pvt Ltd.Kolkata, West Bengal, India, India
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KR
Kiran Raut
Colleague at Wonderchef Home Appliances Pvt Ltd.Mumbai, Maharashtra, India, India
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PA
Pritam Akter
Colleague at Wonderchef Home Appliances Pvt Ltd.Tripura, India, India
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MS
Mohammad Shershah Mohammad Ibrahim
Colleague at Wonderchef Home Appliances Pvt Ltd.Mumbai, Maharashtra, India, India
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DK
Deepak Karn
Colleague at Wonderchef Home Appliances Pvt Ltd.Delhi, India, India
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YV
Yogendra Vashishth
Colleague at Wonderchef Home Appliances Pvt Ltd.Mumbai, Maharashtra, India, India
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Quick answers generated from the profile data available on this page.
Joel Chacko works for Wonderchef Home Appliances Pvt Ltd..
Joel Chacko is listed as Customer Service Aficionado | Wonderchef | Ex-Dyson at Wonderchef Home Appliances Pvt Ltd..
Joel Chacko is based in Mumbai, Maharashtra, India while working with Wonderchef Home Appliances Pvt Ltd..
Joel Chacko has worked for Wonderchef Home Appliances Pvt Ltd., Dyson, Air India Limited, and Vitech Heavy Equipments Pvt. Ltd..
Joel Chacko's colleagues at Wonderchef Home Appliances Pvt Ltd. include Sandesh Patkar, C A Pushpendra Baser, Suraj Bobade, Rahul Gudi, and Babul Debnath.
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Joel Chacko holds Bachelor Of Engineering, Mechanical Engineering from Don Bosco Institute Of Technology (D.B.I.T).
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