Joel Chambers Email & Phone Number

Harrisburg, Pennsylvania, Us

As the Systems Administrator, my primary responsibility is managing the installation, maintenance, and performance of all company computers and software. This includes overseeing the setup of local and remote computing environments, resolving any software-related issues for end-users, and ensuring the efficient operation of our computer and network systems.In addition to configuring and maintaining servers, such as VMware Server infrastructure, I am in charge of the management of Office 365 cloud services, including user accounts and email. I also implement disaster recovery services to ensure the continuity of our business operations in case of unforeseen incidents.My role also involves overseeing office operations, such as the upkeep of office equipment like printers and copiers and ensuring the security of our data and server room. By performing these duties, I ensure that our business operations run smoothly and efficiently, while also maintaining the security and functionality of our computer systems.

Harrisburg, Pa, Us

In this role, I managed IT operations for an integrated communications company, hiring qualified IT personnel, liaising between teams and senior executives, and planning the departmental budget. Also, I oversaw the company’s IT infrastructure and planned its maintenance and upgrades and led Technical Support team responsible for smooth system operation.Some of my most notable achievements are as follows:♦ Built a high-performing team of system administrators and help desk staff, training and coaching them on IT best practices, policies, and regulations, as well as individual client needs♦ Developed and retained talents, supporting their career advancement and professional development while empowering them to work independently♦ Identified and implemented infrastructural solutions based on a clear understanding of the company’s IT needs, such as moving from a traditional peer-to-peer network to a fully virtualized MS Active Directory environment ♦ Kept abreast of trends and new technologies in the market and communicated them to stakeholders, presenting expected cost savings and ROI gains ♦ Negotiated favorable deals with vendors and third-party providers, building long-lasting and trusting relationships with partners and obtaining top-quality customized products for business, including SaaS♦ Behind the Scenes Award winner who delivered outstanding behind-the-scenes work, providing stability that positively affected company goals and growth

Harrisburg, Pa, Us

During my tenure as a System Administrator, I oversaw and maintained the company’s computer systems and intranets, responding to employee concerns and suggesting possible technical improvements to leadership teams. Also, I aligned technical requirements and project needs with business goals and budget constraints, maximizing positive gains from these initiatives under limited resources.My biggest achievements in this role include:♦ Researched the root causes of the most common computer threats and suggested preventive solutions, such as the deployment of anti-virus and malware protection tools, creating a safer environment♦ Facilitated migration to Active Directory security standard with a more secure login and password policy for better user/group management ♦ Introduced Hyper-V virtualization leading the company to migrate fully to a VMware virtual environment, which resulted in the complete migration of all servers from physical to virtual environment♦ Provided individualized technical support to over 100 employees in both traditional and creative roles, implementing a Zendesk help desk system to manage workflow for IT support♦ Evolved infrastructure support to a new, more organized level, creating tiers of support escalation as needed♦ Coordinated with network engineers to accommodate the growing need for remote access, ensuring its security♦ Created, managed, and supported long-term data life cycle to support uninterrupted workflow for staff, working in physical and virtual server environments, on-premises, and in hybrid-remote to troubleshoot issues♦ Developed Veeam backups and disaster recovery plans for devices operating on Windows and macOS to support uninterrupted project completion for an agency-based company♦ Built trusting and reliable relationships with vendors and held them accountable for the hardware they provided

New York, Ny, Us

During my employment at this publishing company, I provided tech support for Microsoft Windows OS and Office applications to small staff. I worked in Quark Express and HTML to transfer over paper publication of magazine into an online web site format, collaborating with a database developer to streamline business operations from paper based operation to web portal. Also, I helped bring web site hosting in-house.

For VGAMER.COM, I founded a three-line dial-up computer bulletin board system for two years based on a software package called WildCat! BBS. I provided game convention registration information for three different organizations (Gamer's Con, ShoreCon, and InterCon of the Interactive Literature Foundation - now called LARPA - Live Action Role Players Association).

Master'S Degree, Information Systems

Bachelor Of Science - Bs, Information Technology

Associate Of Arts - Aa, Information Technology