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Joel Brown is listed as Vice President - Business Analysis at Capital One, based in Maidens, Virginia, United States. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Joel Brown.
Joel Brown previously worked as Vice President Business Analysis at Capital One and Vice President Business Analysis at Capital One. Joel Brown holds Mba from Carnegie Mellon University - Tepper School Of Business.
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AeroLeads found 1 current-domain work email signal for Joel Brown. Compare company email patterns before reaching out.
Executive with 20+ years experience leading analytics and operations organizations. Deep expertise in leveraging analytics to drive both long term strategy and near term results.
Listed skills include Analytics, Cross Functional Team Leadership, Strategy, Process Improvement, and 16 others.
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Mclean, Va, Us
Recruited to build a new team focused on analytics for large scale product development for Capital One Card. Core responsibilities include credit, data and program analytics. The team will partner across the Card business customers and the product team to develop and deliver next generation products for internal and external customers.
Mclean, Va, Us
Selected for a highly competitive internal Executive Credit Analytics development program. Built credit experience in Partnerships Card, Small Business Card and Consumer Bank across Acquisitions, Customer Management, Fraud, Collections and deal valuations (Consumer).
Mclean, Va, Us
Lead a large horizontal team of 700+ associates providing support for global operations. Responsibilities include leading Operations Strategy, Analytics, Data Analytics, Customer Escalations, Customer Complaints Management, Associate Knowledge Management, Quality, Training, Project Management, Risk Management and Workforce Management. Promoted to Vice President while in the role.
Mclean, Va, Us
Head of strategy and analytics for Card Operations. Lead team of 50+ associates (business analysts + data analysts) focused on segment and line of business customer experience analytics. Led long term strategy development for Operations. Directly responsible for strategic development program that defined the five year technology, customer and people agenda for Operations. Promoted to Sr. Director while in role.
Mclean, Va, Us
Lead team focused on operations strategy and analytics. Develop and execute dozens of forecast models (ARIMA, Multivariate Regression, etc) for large contact center operations. Responsible for customer campaign response analysis and impact optimization. Provide analytical and strategic support for financial planning, network design, and major cost reduction programs. Led major cost reduction program. Team identified and executed on initiatives that reduced network complexity by 25% and reduced cost by $30M annually.
Mclean, Va, Us
Led operations analytics team responsible for forecasting customer contacts, customer campaign response analysis and impact optimization. Utilized range of tools including ARIMA, Multivariate Regression and A/B testing. Team was responsible for operations staffing planning for > 20,000 associates.
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Joel Brown works for Capital One.
Joel Brown is listed as Vice President - Business Analysis at Capital One.
AeroLeads has found 1 work email signal at @capitalone.com for Joel Brown at Capital One.
Joel Brown is based in Maidens, Virginia, United States while working with Capital One.
Joel Brown has worked for Capital One, Amazon.Com, and Johnson & Johnson.
You can use AeroLeads to view verified contact signals for Joel Brown at Capital One, including work email, phone, and LinkedIn data when available.
Joel Brown holds Mba from Carnegie Mellon University - Tepper School Of Business.
Joel Brown is listed with skills including Analytics, Cross Functional Team Leadership, Strategy, Process Improvement, Business Analysis, Analysis, Forecasting, and Business Strategy.
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