A No-Nonsense Contact Center Executive who has 20+ years of experience in the BPO industry under his belt, who has a rich tradition of not only meeting client and customer expectations but exceeding them. Have experience handling overall site operations and all departments and also building contact centers from scratch.Possesses the innate ability to spot and polish potential talents, he is often regarded as a visionary in recruitment - often finding `diamonds in the rough ‘.In his own team, he is the driver - but with a twist. He runs the floor, achieves his goals, and often exceeds expectations - but he is still able to manage to make the atmosphere fun yet brutally competitive - and he runs daily task management activities with clockwork precision. He basically runs the floor like a lean mean fighting machine everyone from the top level down to the rank and file has a common goal (which is his goal) - and because their goal is much bigger than their own - it becomes a crusade - and everybody on his team suddenly becomes unstoppable, with a renewed sense of purpose.He is also a very talented executive who runs a vast repertoire of skills, is a natural leader who runs by example, and loves to get his hands dirty. He always ensures seamless operations whatever is the circumstances even without key personnel.Also a master of strategy and process implementation and execution, he has laid the foundation/framework of call centers before through BPO consulting, from finding the right office space, business registration, to setting up the necessary tools and applications, on to end-to-end recruitment, leading to the successful execution of the proof of concept.