Making sure each department meets the needs of their clients and customers. Also, handle customer complaints, find solutions to their issues and maintain a positive relationship between both parties for future business ventures.

Responsible for taking care of guests during their stay through hospitality and attentiveness. Ensure guests have everything that they need from towels to food and accommodate for any missing necessities. A few of the main duties are taking any reservations, answering any guest questions, recommending local attractions to guests and answering any phone calls. They also have to check guests in and out of the hotel. Finally, need to take payment from guests and make sure their accounts are up to date.

Ensure great hospitality to all guests, greet guests and handle any questions they may have. Operate the flow of the restaurant and answer phone calls for taking reservations or orders.