Joel Corona Email & Phone Number

Los Angeles, California, United States

• Researched, wrote, and updated knowledge base articles for three product lines
• Transformed Jira tickets into concise release notes highlighting the value of software updates
• Collaborated with product managers, engineers, and support teams to schedule the publication of articles and release notes
• Tested new features, improvements, and bug fixes in sandbox environments to gain an in-depth understanding of every product update
• Used knowledge base analytics to identify content gaps and areas for improvement
• Documented the MediaSilo API, detailing each endpoint, required parameters, and properties contained in a response

Greater Los Angeles Area

• Managed a team of illustrators, graphic designers, and production assistants to create hundreds of children’s puzzles and coloring games for desktop and mobile
• Proofread children’s books, articles, and infographics
• Contacted freelance writers about their availability, assignments, and deadlines
• Updated stakeholders on my team’s progress on concurrent projects
• Served as a liaison between artists and curriculum experts and guided the artwork approval process

• Tested mobile apps and websites across different browsers, platforms, and devices to determine release readiness
• Wrote detailed reports identifying bugs, visual defects, and other unexpected behavior

Greater New York City Area

• Wrote synopses of educational videos available for streaming
• Copyedited marketing materials, including brochures, catalogs, and emails

Bachelor Of Arts - Ba, Literature

Master Of Fine Arts - Mfa, Computer Art