Joel Corona Email & Phone Number

Los Angeles, California, United States

• Researched, wrote, and updated knowledge base articles for three product lines • Transformed Jira tickets into concise release notes highlighting the value of software updates • Collaborated with product managers, engineers, and support teams to schedule the publication of articles and release notes• Tested new features, improvements, and bug fixes in sandbox environments to gain an in-depth understanding of every product update• Used knowledge base analytics to identify content gaps and areas for improvement • Documented the MediaSilo API, detailing each endpoint, required parameters, and properties contained in a response• Designed and implemented in-app tooltips and guides• Created internal training resources, including product onboarding guides and video overviews of beta releases• Reviewed marketing materials for accuracy and created product screen recordings featured in marketing content• Migrated a knowledge base from one platform to another (Intercom to Zendesk)• Consolidated knowledge bases for three products into one central hub

Greater Los Angeles Area

• Managed a team of illustrators, graphic designers, and production assistants to create hundreds of children’s puzzles and coloring games for desktop and mobile• Proofread children’s books, articles, and infographics• Contacted freelance writers about their availability, assignments, and deadlines• Updated stakeholders on my team’s progress on concurrent projects• Served as a liaison between artists and curriculum experts and guided the artwork approval process

• Tested mobile apps and websites across different browsers, platforms, and devices to determine release readiness• Wrote detailed reports identifying bugs, visual defects, and other unexpected behavior

Greater New York City Area

• Wrote synopses of educational videos available for streaming• Copyedited marketing materials, including brochures, catalogs, and emails

Bachelor Of Arts - Ba, Literature

Master Of Fine Arts - Mfa, Computer Art