Joel Cranford Email and Phone Number
Joel Cranford work email
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Joel Cranford personal email
Joel Cranford phone numbers
Versatile and cross-trained user experience and usability analysis professional with extensive experience in writing and graphic design, web development and instruction. Proficient system thinker and certified usability analyst. Seasoned in customer collaboration, interaction and training through focus groups, usability studies, interviews, surveys, and other activities. Collaborator with executives, product owners, project managers, stake holders and developers, sales and marketing, and client services. Specialties: Certified Usability Analyst, Sr. User Experience (UX) Analyst, Usability Research, User Interface Design, Product Design, Product Management, UI Design, Workflow Analysis, Presenter, Servant Leadership.
Genesco
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Product OwnerGenesco Mar 2024 - PresentNashville, Tennessee, Us
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Sr. Delivery LeadBuilt Jan 2024 - Mar 2024Raleigh, North Carolina, UsProduct Design, User Research. -
Sr. Product Owner; Usability Analyst, Dev Team LeadHealthstream Jan 2019 - Aug 2023Nashville, Tn, UsLed a distributed project team (5 devs, 3 QAs) in shipping dozens of features on our company’s flagship product, a SaaS learning management system, the HealthStream Learning Center (HLC).* Saved ~35,000 learning admins over 90 min/month of time and effort with a new Course Finder feature; featured Case Study in my portfolio.* Researched and designed highly-demanded search UX redesign with cleaner format, filters and sorting, and more metadata; featured Case Study in my portfolio. * Reduced complexity, training, customer cases and troubleshooting by researching, prototyping and usability testing a redesign three complex Learning Assignment workflows; featured in my portfolio’s Gallery section. -
Sr. User Experience Analyst / Usability EngineerHealthstream Apr 2011 - Jan 2019Nashville, Tn, UsCo-led major initiative to completely redesign the HLC’s learner UX, including mobile responsiveness.* Bolstered company credibility with customers through user research and interviews.* Co-authored an in-house UX Certification, mentoring and certifying 16 product design colleagues.* Saved the company thousands of dollars and hours into prioritized projects, showing through user research that they didn’t offer value or solve a meaningful problem for customers. * Co-authored corporate User Centered Design principles, including checklists for best practices to streamline adoption and application.
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Sr. Business AnalystHealthstream May 2004 - Apr 2011Nashville, Tn, UsResearched and managed requirements for multiple critical software project initiatives.* Served as the lead business analyst on a complete refactoring and redesign of the flagship learning management system product (LMS), providing requirements to 12 developers, 2 DBAs and multiple QA colleagues.* Collaborated with strategic account customer stakeholders on the LMS redesign to make it more user-centric, largely through interviews, feedback sessions, and milestone meetings. * Implemented lean requirements in a pre-scrum dev shop for four dev teams.
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Director Of E-Learning And Media ServicesEastern Maine Medical Center Jan 2002 - May 2004Bangor, Me, UsImplemented and managed eLearning system (HealthStream HLC).Managed development of online courseware.Managed education intranet serving over 2,800 employees.Developed interactive online scheduling system using ColdFusion.Developed secure, dynamic student transcript system accessible to employees.Trained administrators (120+) in the use of HLC administration.Supervised and supported media technicians responsible for daily media demands throughout several campus locations. -
Corporate WebmasterProquest Information And Learning Jan 2001 - Dec 2001Ann Arbor, Mi, UsCollaborated with marketing team for regular corporate web updatesCo-implemented Team Site content management systemContributed graphics and copy for web initiatives -
Corporate WebmasterBangor Hydro Feb 1999 - Jan 2001Bangor, Maine, UsCreated company's first professional, resource-intensive websiteManaged web content with collaborative marketing teamDeveloped inital corporate intranet -
Marketing Manager, Sr. DesignerSterling Information Systems 1998 - 1999Sr. web designer and marketing manager for a start-up ISP and web development company. Secured strategic accounts in the Bangor region during the company's first year of operation. Built a team of web developers and sustained the web design business.
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Web DeveloperWebsite Services Int'L 1997 - 1998Website developer, marketing materials developer, copy writer, advertising designer, team collaborator, graphic designer.
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Inside Sales - Laser Safety ProductsKentek Corporation Jul 1994 - Jul 1996Boscawen, Nh, UsInside sales of laser safety productsDeveloped marketing materials and first product catalogConducted on-site customer visits and consultations -
Associate Writer/DesignerChuck Hicks Graphic Design And Public Relations 1991 - 1992Internship that grew into a full-time position: Copy writing, advertising design, graphic design, customer collaboration and service, sales, and most importantly learning at the feet of an established professional entrepreneur.
Joel Cranford Skills
Joel Cranford Education Details
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Human Factors Int'LCertified Usability Analyst -
Harding UniversityPublic Relations
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Scrum AllianceScrum Master Certification
Frequently Asked Questions about Joel Cranford
What company does Joel Cranford work for?
Joel Cranford works for Genesco
What is Joel Cranford's role at the current company?
Joel Cranford's current role is Sr. Product Owner, Sr. Product Designer, UX Researcher with 15+ Years Experience in Agile/Scrum Business Analysis, Quantitative and Qualitative User Research, Prototyping, Agile, SaaS / Enterprise/ Mobile UX.
What is Joel Cranford's email address?
Joel Cranford's email address is jo****@****eam.com
What is Joel Cranford's direct phone number?
Joel Cranford's direct phone number is (615) 301*****
What schools did Joel Cranford attend?
Joel Cranford attended Human Factors Int'l, Harding University, Scrum Alliance.
What are some of Joel Cranford's interests?
Joel Cranford has interest in It Innovation Workgroup 2014, Excellence In Action Team, 2010 2012, Events Team, Connectivity Team, 2014, Lunch And Learn Team, Connectivity Team 2010 2012, 2012 2013, It Innovation Workgroup.
What skills is Joel Cranford known for?
Joel Cranford has skills like Usability Testing, Web Development, Leadership, User Experience, Usability, Dreamweaver, Scrum, E Learning, Software Development, Web Design, Healthcare Information Technology, Graphic Design.
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