Joel Crosby Email & Phone Number

Zwolle, Nl

Amersfoort, Utrecht, Netherlands

Apeldoorn, Gelderland, Netherlands

Apeldoorn, Gelderland, Netherlands

- Played a key role in the acquisition of the fourth largest automotive aftermarket webshop in the Netherlands.- Collaborated with various departments, including IT, purchasing, and logistics, to ensure a smooth transition of the acquired webshop into our company.- Stepped up to fill the gap when the IT manager faced a prolonged family emergency, taking on additional responsibilities to ensure the seamless operations of the IT department.- Leveraged my IT background and… Show more - Played a key role in the acquisition of the fourth largest automotive aftermarket webshop in the Netherlands.- Collaborated with various departments, including IT, purchasing, and logistics, to ensure a smooth transition of the acquired webshop into our company.- Stepped up to fill the gap when the IT manager faced a prolonged family emergency, taking on additional responsibilities to ensure the seamless operations of the IT department.- Leveraged my IT background and resourcefulness to independently identify and contact appropriate vendors and service providers for software and hardware-related issues.- Collaborated with other team members to provide necessary support and assistance, ensuring uninterrupted workflow and minimizing downtime.- Led the development and launch of two additional webshops, each in two different languages, expanding the company's online presence and targeting new markets.- Directed a team of web developers, providing guidance and oversight throughout the final stages of webshop development.- Effectively facilitated communication and collaboration between internal employees and the agency developing our webshops, ensuring project requirements and deadlines were met.- Conducted regular meetings with the agency to address any challenges, clarify objectives, and maintain alignment between stakeholders.- Ensured successful and timely launch of the webshops by coordinating efforts, managing timelines, and ensuring quality standards were met.- Implemented a customer service software solution to enhance tracking and response management for customer inquiries, improving overall customer satisfaction and efficiency.- Developed and delivered comprehensive training programs to familiarize the customer service team with B2C customer contact best practices and effective utilization of the new software. Show less

- Initiated and managed a book project featuring 10 short memoirs by former cult members, aiming to provide a comprehensive account of their experiences.- Conducted in-depth interviews with former cult members via video calls to extract detailed narratives and insights for the book.- Coordinated with translators to ensure accurate translation of interviews conducted in different languages, maintaining the authenticity of each memoir.- Collaborated closely with editors and formatters… Show more - Initiated and managed a book project featuring 10 short memoirs by former cult members, aiming to provide a comprehensive account of their experiences.- Conducted in-depth interviews with former cult members via video calls to extract detailed narratives and insights for the book.- Coordinated with translators to ensure accurate translation of interviews conducted in different languages, maintaining the authenticity of each memoir.- Collaborated closely with editors and formatters to refine the content and structure of the book, ensuring clarity and coherence throughout.- Oversaw the entire publishing process to deliver a high-quality book that accurately depicts the experiences of former cult members and sheds light on their journey.- Facilitated discussions and provided support to contributors throughout the project, fostering a collaborative and respectful environment for sharing their stories.More about my writing: www.joelcrosby.com Show less

Staphorst, Overijssel, Netherlands

- Managed the company's social media accounts, achieving a remarkable 27-percent growth in followers across all platforms, enhancing brand visibility and engagement.- Developed and executed a successful newsletter strategy, resulting in the newsletter becoming the second largest source of revenue and driving a substantial 269-percent increase in subscriber count.- Collaborated with graphic design and marketing departments to optimize social media strategies, leading to a remarkable… Show more - Managed the company's social media accounts, achieving a remarkable 27-percent growth in followers across all platforms, enhancing brand visibility and engagement.- Developed and executed a successful newsletter strategy, resulting in the newsletter becoming the second largest source of revenue and driving a substantial 269-percent increase in subscriber count.- Collaborated with graphic design and marketing departments to optimize social media strategies, leading to a remarkable 1500-percent increase in organic website traffic.- Directed and produced a series of engaging videos, accumulating over 1.5 million views across social media platforms, enhancing brand awareness and audience engagement.- Played a key role in surpassing the annual webshop goal by €200,000 through the implementation of effective marketing and e-commerce strategies, contributing to the company's overall online success and revenue growth. Show less

Zwolle, Overijssel, Netherlands

- Successfully cultivated a robust social media presence, building a combined following of over 220 thousand followers across three platforms, resulting in increased brand visibility and engagement.- Led a content team of 10 members, fostering a collaborative environment and conducting brainstorming sessions to generate new topics and stories, ensuring a steady stream of engaging content.- Demonstrated strong attention to detail and writing proficiency by proofreading and editing copy… Show more - Successfully cultivated a robust social media presence, building a combined following of over 220 thousand followers across three platforms, resulting in increased brand visibility and engagement.- Led a content team of 10 members, fostering a collaborative environment and conducting brainstorming sessions to generate new topics and stories, ensuring a steady stream of engaging content.- Demonstrated strong attention to detail and writing proficiency by proofreading and editing copy written by colleagues, ensuring high-quality and error-free content.- Authored and proofread various forms of content, including social media posts, website copy, and articles, maintaining consistency, accuracy, and a compelling brand voice.- Sold the company in June 2022, highlighting entrepreneurial success and the ability to build and grow a business in the digital landscape. Show less

Zwolle, Overijssel, Netherlands

To learn more about my experience at FERM, please scroll down to my experience at VONROC.

Zwolle, Overijssel, Netherlands

- Performed various translation and interpretation duties from Dutch into English, including web content, product- and category descriptions, and newsletters;- Collaborated with the marketing department to devise and implement social media strategies;- Suggested a new returns handling process, resulting in the ability to repackage and restock returned products;- Closely collaborated with customer service representatives to maintain a 96% customer satisfaction rating.

Zwolle, Overijssel, Netherlands

- Successfully expanded the company's brand presence by introducing it to multiple marketplaces through feed building, increasing reach and potential customer base.- Provided internal IT support as the first line of assistance for colleagues, troubleshooting and resolving technical issues, ensuring smooth operations and productivity.- Collaborated with web developers on the redesign of the web shop, contributing valuable insights and ideas to enhance user experience and drive… Show more - Successfully expanded the company's brand presence by introducing it to multiple marketplaces through feed building, increasing reach and potential customer base.- Provided internal IT support as the first line of assistance for colleagues, troubleshooting and resolving technical issues, ensuring smooth operations and productivity.- Collaborated with web developers on the redesign of the web shop, contributing valuable insights and ideas to enhance user experience and drive conversions.- Developed and implemented training programs for store employees, conducting recurring exams to assess their product, health, and maintenance knowledge, ensuring high standards of customer service and expertise. Show less

Zwolle, Overijssel, Netherlands

- Performed various translation and interpretation duties from German into Dutch;- Created product feeds and introduced our brand to several additional marketplaces;- Managed the company’s social media accounts, resulting in a 300-percent follower growth across all platforms.

Zwolle, Overijssel, Netherlands

- Assembling hardware;- Installing and configuring hardware;- Realization of the cabling infrastructure;- Preventing malfunctions and breakdowns;- Localising and resolving disruptions and breakdowns;- Instructing users;- Handling incident reports.I completed my internship to my employer's satisfaction.My experience as an employee is as follows ↓

Zwolle, Overijssel, Netherlands

- Equipped new offices with hardware & installed the necessary software on desktop PC's;- Fixed (remote) software and operating system issues;- Executed on-site hardware & software repairs/fixes;- Acted as a field service desk for the company until client satisfaction was met.

Zwolle, Overijssel, Netherlands

- Assembling hardware;- Installing and configuring hardware;- Realization of the cabling infrastructure;- Preventing malfunctions and breakdowns;- Localising and resolving disruptions and breakdowns;- Instructing users;- Handling incident reports.I completed my internship to my employer's satisfaction.

Mbo-4 (Secondary Vocational Education), E-Commerce Manager

- Optimizing the customer journey. - Providing relationship management and customer service. - Researching the market and submitting.

Completed Graduate Level Course Work, Allround Employee It Systems And Devices

- Linux (CentOS, Linux Mint, Ubuntu). - Hardware (theory & assembly). - Software (troubleshooting, installation, & setting up). - Data.

Completed Graduate Level Course Work, Retail Sales Specialist

- Implementing shelving plans. - Handling freight & stocking new products. - Handling returns & complaints. - Customer satisfaction.