- Played a key role in the acquisition of the fourth largest automotive aftermarket webshop in the Netherlands.- Collaborated with various departments, including IT, purchasing, and logistics, to ensure a smooth transition of the acquired webshop into our company.- Stepped up to fill the gap when the IT manager faced a prolonged family emergency, taking on additional responsibilities to ensure the seamless operations of the IT department.- Leveraged my IT background and… Show more - Played a key role in the acquisition of the fourth largest automotive aftermarket webshop in the Netherlands.- Collaborated with various departments, including IT, purchasing, and logistics, to ensure a smooth transition of the acquired webshop into our company.- Stepped up to fill the gap when the IT manager faced a prolonged family emergency, taking on additional responsibilities to ensure the seamless operations of the IT department.- Leveraged my IT background and resourcefulness to independently identify and contact appropriate vendors and service providers for software and hardware-related issues.- Collaborated with other team members to provide necessary support and assistance, ensuring uninterrupted workflow and minimizing downtime.- Led the development and launch of two additional webshops, each in two different languages, expanding the company's online presence and targeting new markets.- Directed a team of web developers, providing guidance and oversight throughout the final stages of webshop development.- Effectively facilitated communication and collaboration between internal employees and the agency developing our webshops, ensuring project requirements and deadlines were met.- Conducted regular meetings with the agency to address any challenges, clarify objectives, and maintain alignment between stakeholders.- Ensured successful and timely launch of the webshops by coordinating efforts, managing timelines, and ensuring quality standards were met.- Implemented a customer service software solution to enhance tracking and response management for customer inquiries, improving overall customer satisfaction and efficiency.- Developed and delivered comprehensive training programs to familiarize the customer service team with B2C customer contact best practices and effective utilization of the new software. Show less

- Initiated and managed a book project featuring 10 short memoirs by former cult members, aiming to provide a comprehensive account of their experiences.- Conducted in-depth interviews with former cult members via video calls to extract detailed narratives and insights for the book.- Coordinated with translators to ensure accurate translation of interviews conducted in different languages, maintaining the authenticity of each memoir.- Collaborated closely with editors and formatters… Show more - Initiated and managed a book project featuring 10 short memoirs by former cult members, aiming to provide a comprehensive account of their experiences.- Conducted in-depth interviews with former cult members via video calls to extract detailed narratives and insights for the book.- Coordinated with translators to ensure accurate translation of interviews conducted in different languages, maintaining the authenticity of each memoir.- Collaborated closely with editors and formatters to refine the content and structure of the book, ensuring clarity and coherence throughout.- Oversaw the entire publishing process to deliver a high-quality book that accurately depicts the experiences of former cult members and sheds light on their journey.- Facilitated discussions and provided support to contributors throughout the project, fostering a collaborative and respectful environment for sharing their stories.More about my writing: www.joelcrosby.com Show less

- Managed the company's social media accounts, achieving a remarkable 27-percent growth in followers across all platforms, enhancing brand visibility and engagement.- Developed and executed a successful newsletter strategy, resulting in the newsletter becoming the second largest source of revenue and driving a substantial 269-percent increase in subscriber count.- Collaborated with graphic design and marketing departments to optimize social media strategies, leading to a remarkable… Show more - Managed the company's social media accounts, achieving a remarkable 27-percent growth in followers across all platforms, enhancing brand visibility and engagement.- Developed and executed a successful newsletter strategy, resulting in the newsletter becoming the second largest source of revenue and driving a substantial 269-percent increase in subscriber count.- Collaborated with graphic design and marketing departments to optimize social media strategies, leading to a remarkable 1500-percent increase in organic website traffic.- Directed and produced a series of engaging videos, accumulating over 1.5 million views across social media platforms, enhancing brand awareness and audience engagement.- Played a key role in surpassing the annual webshop goal by €200,000 through the implementation of effective marketing and e-commerce strategies, contributing to the company's overall online success and revenue growth. Show less

- Successfully cultivated a robust social media presence, building a combined following of over 220 thousand followers across three platforms, resulting in increased brand visibility and engagement.- Led a content team of 10 members, fostering a collaborative environment and conducting brainstorming sessions to generate new topics and stories, ensuring a steady stream of engaging content.- Demonstrated strong attention to detail and writing proficiency by proofreading and editing copy… Show more - Successfully cultivated a robust social media presence, building a combined following of over 220 thousand followers across three platforms, resulting in increased brand visibility and engagement.- Led a content team of 10 members, fostering a collaborative environment and conducting brainstorming sessions to generate new topics and stories, ensuring a steady stream of engaging content.- Demonstrated strong attention to detail and writing proficiency by proofreading and editing copy written by colleagues, ensuring high-quality and error-free content.- Authored and proofread various forms of content, including social media posts, website copy, and articles, maintaining consistency, accuracy, and a compelling brand voice.- Sold the company in June 2022, highlighting entrepreneurial success and the ability to build and grow a business in the digital landscape. Show less

To learn more about my experience at FERM, please scroll down to my experience at VONROC.

- Performed various translation and interpretation duties from Dutch into English, including web content, product- and category descriptions, and newsletters;- Collaborated with the marketing department to devise and implement social media strategies;- Suggested a new returns handling process, resulting in the ability to repackage and restock returned products;- Closely collaborated with customer service representatives to maintain a 96% customer satisfaction rating.

- Successfully expanded the company's brand presence by introducing it to multiple marketplaces through feed building, increasing reach and potential customer base.- Provided internal IT support as the first line of assistance for colleagues, troubleshooting and resolving technical issues, ensuring smooth operations and productivity.- Collaborated with web developers on the redesign of the web shop, contributing valuable insights and ideas to enhance user experience and drive… Show more - Successfully expanded the company's brand presence by introducing it to multiple marketplaces through feed building, increasing reach and potential customer base.- Provided internal IT support as the first line of assistance for colleagues, troubleshooting and resolving technical issues, ensuring smooth operations and productivity.- Collaborated with web developers on the redesign of the web shop, contributing valuable insights and ideas to enhance user experience and drive conversions.- Developed and implemented training programs for store employees, conducting recurring exams to assess their product, health, and maintenance knowledge, ensuring high standards of customer service and expertise. Show less

- Performed various translation and interpretation duties from German into Dutch;- Created product feeds and introduced our brand to several additional marketplaces;- Managed the company’s social media accounts, resulting in a 300-percent follower growth across all platforms.

- Assembling hardware;- Installing and configuring hardware;- Realization of the cabling infrastructure;- Preventing malfunctions and breakdowns;- Localising and resolving disruptions and breakdowns;- Instructing users;- Handling incident reports.I completed my internship to my employer's satisfaction.My experience as an employee is as follows ↓

- Equipped new offices with hardware & installed the necessary software on desktop PC's;- Fixed (remote) software and operating system issues;- Executed on-site hardware & software repairs/fixes;- Acted as a field service desk for the company until client satisfaction was met.

- Assembling hardware;- Installing and configuring hardware;- Realization of the cabling infrastructure;- Preventing malfunctions and breakdowns;- Localising and resolving disruptions and breakdowns;- Instructing users;- Handling incident reports.I completed my internship to my employer's satisfaction.